Stay Sleep Rest - Forest Road

was clean

hot water was bot working, people was making much noise just walking about, couldn't fall asleep

My designated room had not been cleaned. The second room that I was allocated was also not ready. The room got very cold in the middle of the night with no clear heating instructions. The place has a lot of potential if people take getting the rooms ready for the next client more seriously.

Check in was 16:00, I arrived at 15:45 and the room was not ready. Called the number and left messages. No reply. Booking.com called the property and they did not receive a reply. Eventually left for a pre-arranged zoom call at 17:00 and the room had still not been attended to and no call from the property. Had to book another hotel and do my zoom call from the reception there. It took more than a week of complaining to get a refund with no reasoning nor apology from the property!

Excellent, second stay, thinking of booking again

Nothing

Brilliant, can't fault it

Nothing

No cleaning service on daily basis just use same bed sheet and towel whatever the period you stay in.

Very nice stuff