Luxury Stay with Pool and Views in Gasperich

Le confort de l'appartement et sa situation

L'accueil téléphonique délocalisé. La propreté imparfaite

Location was PERFECT. Loved the shutters, and the overall apartment was nice. No noise. Great for what I needed. Tempted to book again, but there were too many problems to spend £500 again.

On arrival, I was unable to access my room because the door to Apartments at 23 was broken. I had to enter through Apartments at 21 instead. After travelling all day in December cold weather, this was extremely frustrating. I was not informed of the broken door in advance and had to wait outside in the cold while calling Arca for assistance to gain entry. Throughout my five-day stay, the room was consistently cold. I raised this issue with Arca multiple times. I was unable to sleep properly for my entire trips. On the third day, Arca finally confirmed that I was not making it up - that the thermostat was not working and that this issue had already been reported and worked on prior to my stay. Despite this, the problem remained unresolved. The air conditioning continued to run throughout the night. There were no extra blankets provided in the room. I was told there would be an electric blanket, but there was none, and there was not even a regular spare blanket available. I was not provided with one at any point during my stay. As a result, I spent all five days in constant cold and had to sleep wearing my coat every night. I have video evidence showing the thermostat not responding and documenting my repeated complaints about the temperature. I was told on two separate occasions that maintenance would attend the property. I waited in the apartment both times, but no one arrived. As a result, I lost an entire day in Luxembourg, including missing an interview that I had travelled there specifically to attend. Additionally, the dishwasher was unusable as the tray was full of water. None of the appliances had QR codes or instructions explaining how to use them. Overall, the lack of communication, unresolved maintenance issues, and the impact on my stay made this a very disappointing and expensive experience.

Nice view, spacious room and a good bed! Helpfull app assistance with Arca. Tram is a few minutes walk. Park the car at P +R sud lux

Registration with ID took a lot of time. The water in the shower did not run away well. The pans to cook were not that good. it would be nice to have more cleaning facilities like towels in the kitchen for dishes. If you need more than 1 big towel, bring your own. It was good for us like this.

Exactly how it was described and photographed. Perfect location for calm and relaxing tine. so close to the central station. Would definitely stay here again. Clear instructions and the videos made it so easy. Thank you.

Nothing loved every minute.

Fijn appartement, alles was naar wens. Fijne communicatie met de eigenaren. Bushalte dichtbij, waardoor alles goed te bereiken is.

Het was erg warm, kregen de temperatuur niet omlaag.

Heel mooi uitzicht en een fijne mooie plek met een rustig zwembad en een rustige, fijne sauna. Er is een 24 uur gratis parkeerplaats 7 min lopen van het appartement. Deze heet P+R Lux Sud.

Het was erg warm binnen, maar de temperatuur kon niet aangepast worden. Voor vragen mochten wij de host een bericht sturen, maar het was de laatste dag dus ik heb het gelaten.