The Benjamin House

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The Benjamin house is a beautiful building, clearly with an interesting history. The location in Riga was just what we were looking for, close to the canal and beautiful parks, and within easy walking distance from the old town. Interesting art and furnishings on the ground and first floors, with plenty of comfortable seating in public areas in the accommodation. The rooms were clean and comfortable, and the modern elevator was a big plus.

While the people working in servicing running the hotel that we met were friendly, the lack of anybody in the reception was a real disadvantage - it’s always good to have somebody who can offer advice and local knowledge when staying in an unfamiliar city. While my room was serviced once during the week with clean towels etc, my friend’s wasn’t, and she quickly ran out of teabags and milk in her room. While the WhatsApp communication did work, it wasn’t really a substitute to a real person that we could see. The lower two floors were used for a wedding for a couple of days of our stay, and were pretty much inaccessible, we felt a bit unwelcome and in the way when going in and out of the building to get to the lifts. We were given prior warning of the wedding though, which was nice.

I loved the hotel. It was unique and the location was perfect. I booked my trip to Riga because of Benjamin House and I was even more impressed than I thought: the history, the design, music and scents. I also loved the hotel manager who was really really helpful and kind. Her presence was needed.

There was some communication problems at the breakfast about payments. I felt like there should've been more staff. Also the coffee machine got broken all the time and that shouldn't happen for the price of the breakfast.