Modern 2 bed near mall and parking

Location was ok

Broken windows. No central heating as was broke so was freezing. Half the light bulbs were out or flickering which is no good when you partner has epilepsy. Wanted to sit in garden but was awful with broken fences old rusty saw lying on table and Astroturf was all loose. Kitchen floor was all lumpy and a trip hazard as lino was ripped.

Very good

Very good

Parking by the front door. Near Brent Cross shopping centre.

The booking process was a hint to a disappointing stay. The company behind this accommodation requested an id and photo before sharing any check-in information. That is understandable for security reasons but my gut feeling wasn’t good (what will they do with my personal information?). We picked this place because it had two bedrooms (picture 5). On arrival the second ‘bedroom’ was not as depicted in picture 5 but a conservatory room behind the green curtains in the other pictures. When we opened the glass door, the room was freezing and the reason for this was that the window was smashed. It had been raining and so there was water everywhere. I had to mop up the floor and window sill. The ceiling had damp patches. I took pictures and immediately contacted the ‘host’ name I had been given (coincidentally the same name as reviewer number 1 🧐). I saw thereafter, that another client had already reported the damage and described it in their review. Apparently the owner did not think it was important to get the window repaired or inform new clients of the damage. We could not sleep in the ‘bedroom’ because of the draught and damp in the room so had to sleep on the small couch in the living room. The contact person via the telephone number did not pick up my calls anymore. The contact ‘host’ via email did eventually reply via whatsapp to ask if they could see if they could find another place to stay. We were there for just 3 nights so did not want to be transferred to an alternative unknown location as we needed to be close to family. We never heard anymore from any of the contacts - no one apologized or asked if we were ok/safe. I therefore made contact with Booking to see if they could help and I understand they did not get much response. I also requested compensation from the owners since we did not get the two bedroom accommodation that is being offered. Until now the owners have not taken any responsibility for this.

Lovely house very well presented had parking outside

The area

The astroturf was likely not placed in the outdoor area and was lifting up, which is why my child tripped over its hump. Additionally, there was no kitchen roll in the kitchen and the hover was broken. The window in one of the bedrooms was cracked, creating a very cold draft in the bedroom.

The property was fine!

I do not like when people cheat. I am still struggling to get my safety deposit of £150 back.

The location was perfect for us. We were going to an event at Wembley. The flat was very comfortable and clean.

There's nothing we didn't like