La Vie - Entire Apartment - Next to Central District Elizabeth line Tube Station - Near Central London & Wembley

No hairdryer, no frying pan or any pan , parking on streets

Didn’t stay there as was under the impression it was accessible

We felt that the property could have been a bit more sympathetic

I booked this place for my parents who came to London to visit me. I asked the host if it was possible to have the code to enter just a few hours before their arrival, but he did not reply. When I asked again, he insulted me, saying I was not normal and that I shouldn't write to him anymore. I had to call Booking.com because I was worried, and only then did I receive an email with the code. We noticed that the heater and the boiler did not work, and I reported this to the host. He told me someone would come at 10 AM the next day. On top of that, the flat had an unpleasant odour, but the heater was a much bigger issue. My parents left the flat to have breakfast, and when I arrived at 9:50 AM, I saw that someone was in the property (apparently the landlord, as the host I was in touch with seemed to be just a tenant who rents the place) with no one inside, and my parents' belongings were still there. The issue with the heater was not fixed. I texted the host, complaining that someone was in the property without anyone else there, and he told me, "The landlord owns this house worth more than 6 million. You think he will take stuff from your mummy's bag?" I said that I would check if anything was missing and complain if necessary, and he told me that I needed a "mental doctor." My parents, who are not that young, slept in a cold flat and could not use hot water (so they had to take a shower with cold water) because the person who came did not fix the problem and the host did not care, and instead was rude and insulted me. This stressed me and my parents out. I cannot believe Booking.com has hosts like this one.

Location to train station was excellent.

Bed very uncomfortable. Shower head kept falling off wall. Rang few times to request new towels and did not get answer till our third day.

Did not like anything about the property as they didn't have my reservation.

I asked for my money back since they didn't have me booked in. I have not had confirmation yet that my money was refunded.

Location only

Horrendous. Sorry - sinks hadn’t been cleaned with a proper product (limescale and soap scum). Boiler don’t work so no hot water. Bedding was obviously not changed regularly (stale smell). Hairs in bed sheets. The contact number and email were not responded to. I am yet to get a receipt for the stay (against the law). The owner obviously does not care one bit and relies on the shortage of property availability. I complained to Booking.com that this is a horrendous property and is unfit for purpose

Suitable for travel to work

Temperature control on shower didn't work and it leaked during the night, no bin in the property. No pans to use the stove or oven. Internet wasn't strong enough to use. The mattress by the end of the week hurt my body

This booking was cancelled at short notice