Los Ranchos 4-3 Apartment Levante Beach

No Breakfast

Could have a pool

Everything about the room was good

The key collection was a big pain, also tried charging me twice for the deposit

Everything was brilliant

Can't wait to book again

After a long day travelling, we went to collect the keys but couldn’t find the office. I telephoned and they said that they had moved - very inconvenient and not happy that the information had not been emailed to me. The guy on the phone told me they were by the China Garden. So off we trekked to the Chine Garden, 15 minutes up the hill. I called again and another guy said no, we are by the casino!!! You can imagine my rage, when I discovered they had moved a few hundred yards down the road! I was livid and exhausted!! I also had previous messages regarding not having a credit card, could I pay cash deposit and collect later in the day when the apartment had been checked. This was not on any records. That was only way we could proceed without credit card. On the day of leaving there were 2 ladies on reception, who didn’t know anything about the arrangement. After a phone call they told us to come back 4 hours later. Guess what, the apartment had not been checked. I received my deposit but they now have £170.99 pending on my bank card which I need cancelling. The apartment was left in perfect condition. Sorry to say, but I shall be going back to my original company for booking next time.

No customer service, no apology,

Location was excellent. Brilliant if you like people watching!! Once the car was parked everything on foot. Aircon was a bonus. Already booked for the same week next year.

Handle on shower door was clearly broken before and tried to be repaired but as soon as you touched it to close the door it came off in your hand. Really was the only problem. Was going to mention it when handing the keys in but office was closed. Not really a problem

This apartment is conveniently located right in the middle of levante beach right in the middle of everything you need. There is a lovely restaurant underneath the apartment’s that do a great breakfast, we ate there quite often as the food was delicious. The apartment is a short stroll to the old town and a street away from the main nightlife. The beach and surrounding area is spotlessly clean and the sea is beautiful to have a swim in. only con is there is no pool but with the beach right opposite it’s not a problem.

The only downside about this apartment is key collection ! you have to collect them from the office which is a good half hour walk. After a night flight & 40 min transfer this is not what you want to be doing with your luggage in tow. luckily our transfer allowed us to stop off to collect, we also had a early morning flight at 6am and again we had to drop off the keys to the office and check out. it would be a massive advantage to have a key box installed for easy access. This would put me off staying here again in the future as I found it a big inconvenience.

clean, great location and air con in every room.