Griffoni Home, in the Heart of the City

Tha aircondition did not work in one of the bedrooms. It vás 37 degrees outside. We called the host who came by, but they could not fix it. He promised to get a technician to stop by. But that never happend. We measured 30 degrees in the bedroom at night. It was impossible to sleep in there. We wrote and called the host, to get some of our money back - they just ignorered us and we spend 4 nights in an apartement where all 5 of us had to sleep in one bedroom with mattereses on the floor. It w’s NOT okay And very bad service. Futhermore the lift did not work, which they promised. So we had to walk to seconds floor with all our luggage. We also tried to contact the host after we came Home and booking.com as Well. But we are just beeing ignored. They had their money so now they dont care for their customers. We wont be back and can not recommend which is a shane because Bologna is amazing.