Nice flat in Barrio de Salamanca-PORV16

Comoda e centrale

Appartamento un po’ claustrofobico tutte le finestre affacciano su muri di altri palazzi e una stanzetta è cieca

Clean place. Compact two bedrooms. Responsive Host. Central Location.

Cramped Bathroom. Was asked to use the Handwash Soap for Bath.. This is a first for us. The Utility area to access the Clothes Drying Strings is a nightmare - Scratched my back multiple times. The response time to advise about late checkout - While I kept requesting confirmation of late check out time - I was given only till 1 pm instead of 11am and that too less than 24 hours before. In all fairness - My each and every query was responded too - however communicating that I cant confirm Late Checkout - while being responsive is "Not Helpful". Similarly for Check - In I was earlier informed that there would be incremental charges for Check-In post 6 pm from 20 Euros Onwards. So I had to reschedule my arrival to an earlier time by paying a rescheduling a charge. The irony was that the Check-In was a "Self Check-In" thru an Internet Based Unlocking link. Could not understand why an extra charge is applicable for a "Self Check-In" thru an Internet Based Unlocking Link. To summarize - my disappointment is more with the "Non-Customer Sensitive" Policies & Rules and not with the Response of the Host/Representative.

Very good contact with owners, very good location.

Problems with heating and warm water

This apartment is clean, spacious and attractive. Very comfortable with very nice, responsive and helpful hosts. It is accurately advertised. We had a very pleasant experience here.

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