Home2 Suites By Hilton Battle Creek

Nothing

We were given room 412. When we arrived to the room we put our things down and after our very long 13 hour drive I wanted to shower. In the shower there were multiple pieces of body hair. To which I let it go and I personally rinsed the shower down before taking one myself. After my shower I went to plug in my phone on “my side of the bed” there I noted hair in the bed. Many pieces of head hair and “other” body hair. I told the front desk and requested a credit to another location as this is not a place I now trust to stay in. They said due to me booking third party there is nothing that can be done. Which makes no sense since you, the hotel, do get paid regardless. The head cleaning lady came out and guaranteed another room that was actually clean as it was a mistake on their end putting me and my husband in 412. They moved us to 424. Which upon entering smelt much better already and there was no hair in the bed. However, upon entering the bathroom there was more hair on the counter and the toilet was dirty (feces inside the walls of the toilet bowl). My husband and I were disgusted and immediately left. Nothing was done on your hotels end to help us. We paid to stay at your hotel regardless of third party or not, you still got paid and due to your staff’s inability to properly clean (or cut corners) we had to spend more money out of our pockets to find a cleaner place to stay.

Great location, clean spacious room, excellent friendly staff,super easy check in and out and a beautiful view of the forest area in the back with dear gathering and a sunrise that was picture perfect.

Bathroom door didn't shut all the way and didn't lock. Not locking is not a big deal if your with family but the door kept opening on its own like it wasn't catching or something, alittle annoying but alot of good to make up for the door.

Very clean staff was great

Location quite

Staff was friendly and helpful

Pool could have been a tad bit warmer

Cleanliness and location.

Loud and rude guests, overworked front desk staff that did not handle noise complaints the best.

Staff greeted us immediately with smiles and friendly banter. Our room was spacious, very clean and honestly the best motel bed I've ever slept in. I have been in very high end and this is the first bed I ever slept the best in! I tried to see what the name of the pillows and mattress were. I can't say I found any, but it was a very pleasant experience.

The shower head lacked pressure and could've been larger. I also appreciate a removable wand when available. That said, plenty of towels and amenities.