Cosy Retreat - Charming 2-Bed Apartment

Location

The property was dirty i was supposed to be having a break with my wife and grandchildren but my wife ended up cleaning. As the bathroom was disgusting taps on bath don't work properly, beds had bits under the duvet ie crumbs, all duvets had no duvet covers the oven tray had parts of someone elses food on it..and i am still waiting to be reimbursed for all of my over payments you have taken for the property.

It was very clean and the beds were really comfortable.

Central location

There was only three forks. I also thought the confirmation process was excessive. I didn’t like having to take a photo of my driving license and past details onto a site I knew nothing about.

Inside the property is well decorated.

We did not had hot water from the tap on the first two day, we did get hot water on the last day of our stay. The entrance of the property is not clean and the smell in the entrance hall is not nice. Access to the bath for shower was not straight forward. The glass door of the bath did not open up. The wooden floor was sticky as it was not clean for a while.

We had no Internet on the first night, after speaking to Pass the Property and trying to reboot the router a few times there was no Internet until the next morning. Also the bathroom door handle was broken and the door was wedged open with cardboard. This too was reported with photos and up to us leaving this was not sorted. Finally we had no hot running water from taps in the kitchen and bathroom. Someone was going to look at the boiler the day we left. We basically just used the flat to sleep in and spent the rest of our time at a nearby relatives home.

The fact that it wasn't really what I paid for. Pass the Property were amenable and the last person who contacted me was getting in touch with their management people.

Clean and convenient

the location was great there was no breakfast

there was no host to greet or inform us about heating or how to use the oven, also we found it hard to get into bathtub , no tea towels to dry dishes