Casa El Volcan de Masdache, Playa Chica - Puerto del Carmen

Ubicación perfecta

The property was in a great location, and the facilities were excellent and very clean. The property management was very helpful with some enquiries we had, responding promptly and kindly booked our airport taxi transfer. Unfortunately, we had 3 nights of noise from a neighbouring property. Our hosts tried in vain but could not have these people moved from the apartment.

This is a beautiful, light airy and nicely decorated, well equipped (useful kitchen utensils etc.) property. It's really well located near to a beach and the old town. It's very clean and the hosts are constantly in touch by email and whatsapp and on the end of the phone if you need them. Nice view over rooftops to the sea.

This is a first floor apartment and that isn't clear from the description. One of the photos suggests it's ground floor. This wasn't ideal for us with two small children and a pram, which we had to carry up and down. The listing should really make this clear. Parking is on street first come first served and can be limited at times. And there is an alarm which is mentioned in the information provided but the picture of the alarm given to us didn't match what's in the property; and the control panel is above a meter for the air con (more on this in a minute). Arriving late and tired the air con panel was flashing and the alarm was not, so it wasn't clear that the alarm was set, or how to turn it off. Of course the alarm went off - thankfully although stressful the hosts were on the phone to sort it out. But please fix your information! Also - we didn't need the aircon but at the price you pay for the apartment it seems a little mean to have it on a meter.

Location good and apartment ok

Terrible customer service If you have any issues customer service is non existent. Requested invoice for stay and 9 days later still nothing. Apartment not cleaned once or bed sheets changed in 7 days. Only for location this place would have way lower rating.

The property was very very clean and there were some basic supplies to welcome us Milk, loo paper, etc. very much appreciated.

The instructions and visuals in the hand book sent in advance were for a different alarm system to the one in the property (so confusing). No balcony - I was aware of this from publicity photos but I would not stay in a property without a balcony in future (personal preference comment only). It was necessary to stand on a chair to use the high up Microwave and most mirrors set up for people taller than 6 feet except when one mirror above bathroom sink. Magnification mirror I could only use standing on a chair! I am not that petite at 5ft 3 inches!