Newcastle's Most Central Apartment - Sleeps 10

Was in a very good area, right next to the train station and only a 5 minute walk to pretty much anywhere you wanted to go! There’s a chip shop and a small shop right next door for any late night snacks.

Heating didn’t work and we relied on heaters for heating. One of the fuses tripped while we were there which meant the heaters stopped working meaning we didn’t have any heating until we found the fuse box. Also we had to pay a £300 security/ damage deposit 24hrs before our stay which I still haven’t received back and it’s now been 2 weeks since our stay, I’ve not had a message or email saying they are keeping it or the any reason why it is taking so long to get this back. The day after we left another £300 was tried to be taken from my bank with no warning and when I asked about this I was told that the didn’t have any transaction of the sort on file, that is because it was denied out of my bank.

The central location....however, it was located next to a fish and chip shop so the smell of cooking oil and fish was constant.

The apartment is in desperate need of attention. Very shabby and felt unclean. The main issue we had was that not one of the windows over the 3 floors would open, sealed shut which is a massive breach of fire regulations. It was very warm while we were there but the low standard fans provided only blew warm air around. The beds were uncomfortable and didn't feel clean. I removed the top pillow and found a dead bug! When I booked this apartment,the facilities state that there are 2 bathrooms, this false advertisement, there was a shower room on 1st floor and a poky toilet was found on the 3rd floor. The stairs were uneven and felt unsafe, and the bannister has seen better days. When you switched the light on to go up the stairs, it only lasted 20 seconds, even Usain Bolt would've struggled to reach the top floor in that time!! The oven looked so old we were scared to go near it, belongs in a museum... There were holes in the floor,covered over, another health hazard!! When we charged phones it felt like they could burst into flames they were that hot. We felt unsafe and claustrophobic in this property, so much so, we had to check into the Maldron Hotel to enjoy what was left of our weekend away. I will be writing to Booking.com officially about this disappointing experience...I have been booking with you for years and have never had such a massive let down. I would appreciate your comments on this review.

great property right in the centre of the city

was a few imperfections but didn’t bother us in the slightest

We stayed in the most central apartment in Newcastle with seven people. It was very clean, and we had an excellent stay. We would book with Pass The Property again and again—great customer service! There was only one key, but that wasn’t a problem because, after opening the door, it could be placed back in the key box. This way, friends could still enter the apartment later. The directions provided on Booking led us to a different intersection. However, we received immediate assistance over the phone and were assured that the directions would be updated right away. So, no problem at all.