Toh3, downtown Tulum

Such a nice house, comfy beds, nice equipped kitchen, warm pool. The host was very helpful. Extra that there are 2 adorable friendly cats on the yard 😍

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Nothing

The description of the apartment is untrue as well as we experienced many situations which made stay in this place terrible and not worth money paid. 1. Smaller area than in the offer The description of apartment includes information that the apartment is 212 sqm. It is definitely not true, it’s more than 2 times smaller and knowing that we would not book it. 2. Lack of microwave The apartment had information that kitchen includes microwave which is also not true. 3. Lack of hair dryer The apartment has no hair dryer which was included in the apartment description. 4. Dirty towels Wkroach. I don’t think any comment is needed to that. We have received towels with dark stains which is unacceptable cause we do not have comfort that those towels were even cleaned prior our arrival. When we asked you concierge to change them, he ignored our request. Please find attached photos. 5. Lack of ironing board The apartment has no ironing board although we have asked whether it is in the apartment and got confirmation that it is. 6. Smaller matters There are also small things as leaving us old used kitchen spoon after previous guests which is quite disgusting or we were not provided with new toilet paper and needed to buy on our own. There was no basic kitchen equipment or standard items as coffee, pepper, sugar, tea. 7. Moreover the water pressure is terrible and in practice taking shower in bathroom near small bedroom is impossible. Bathrooms have very bad small of moisture and blurbs on walls. 8. 3 day internet breakdown which is unbelievable considering we need internet for remote work and WiFi was one of the points in the property description. Without wifi we would not pay such a price for this apartment 9. During the rain the apartment started getting flooded which is also unbelievable for us. We needed to clean the floor and block the water inflow.

it was a beautiful stay in a very spacious, clean and nice apartment. Concierge was very helpful throughout the stay as well.

Lots of space, three washrooms, well equipped kitchen, attractive courtyard, nice pool. Well maintained.

Nice place with good kitchen and three bathrooms. There was tv and Netflix,HBO,… there was a cute little workout place with a huge mirror, pool was refreshing.

It’s not that I didn’t like it, but we would be happier with someone who’s managing, to think about giving more bin bags - not one, or toilet paper, more towels or at least washing powder, as we stayed for more than 10 nights and we had to buy everything extra. We also had to wash rugs in bathroom the first night because I don’t think it was washed from before. Also maybe some cleaning supplies to mop the flooring as we had sand all over the place but nothing to clean it with ( also the case when you’re staying longer ).

Loved the service super friendly and attentive made our stay easy

Would love to have a blender to make cold drinks and enjoy by the pool, kitchen supplies were minimal

The property is within a great location 8 mins walk from the centre the locals were extremely nice and kind to us. The host was kind and attentive I highly recommend.