Zimbali condo family room 9

We liked the fact that the room formed part of the Capital Zimbali, and one could use the well-maintained hotel facilities. We thoroughly enjoyed the delicious food across the various on-site restaurants. Staff was friendly

Host communication poor. Host communicated that the Access Code for both Zimbali Gate & Zimbali accommodation will be shared before arrival as I indicated in advance our flight times. Sadly, that was not the case. For almost an hour after arrival, we tried getting hold of the host for access to the property. No response after multiple attempts. It was nighttime and very daunting. Understandable so, security could not let us in without access codes. Eventually after another attempt, the host killed my call and spammed us with numerous access codes. She is yet to phone or apologise for the lack of care. The host direction was also incorrect and stated North entrance. Entrance was in the South; we had to pay our Uber additional fees to take us from the northern gate to the southern gate and had to drop us off on the opposite side, as we made use of her directions on the Uber app that was incorrect. Wi-Fi was not working for the duration of our 3 day/3 night's stay. The "so-called" technician that was going to fix the Wi-Fi is still to fix it. Access codes or wrist bands are needed to access the beach. We are still waiting for the host to arrange. For the complete duration of our stay we could not walk to the beach as security measures are in place, no access allowed without either of these options. Keeping visitors and tourists safe. Our porch and chairs could not be used because of dirt and dust. All other porches were neat and cleaned. I asked our host to arrange someone to clean the porch and dirty cushions. She responded that someone would attend to it. We left and no one arrived to clean. We couldn't use our porch. The sink/coffee station area where glasses are packed, was so dusty that when you lifted the glasses left a ring of dust below. Even though stating self-catering, every accommodation I have stayed in in the past, had coffee, tea, sugar and milk out of common curtesy, but not this room. Bare minimum.

The room was spacious enough for the King bed and pull out sofa. Located in a quiet area of the hotel. Clean and well maintained.

While the hotel facilities are available, this is at a cost - this includes the pool. Getting in and out of the estate requires a code - which means you need to get this from the host. Tammy was quick and helpful with these.

Excellent location, comfy bed and access to most amenities.

There waa a dumbness smell similar to a wet carpet as you enter the room. We informed the caretaker but he just outright ignored our complaint.

So clean and quite

Nothing

Everything was good

I liked that you could use the facilities of the hotel, yet not be part of the hotel. The room was very comfortable and spacious. Location was excellent. The ground floor patio was quite private and I loved sitting out there.

The bathroom door could not really close properly. It would have been nice if a couple of coffee pods were included for use of the coffee machine. Also, I had to request access codes when we tried to enter the estate on day two. I think this could be given up front so you don't hold up people trying to get in as well. However, the property agent was always available, which made the process quick.

I like the fact that I was in Zimbali The Capital Hotel, dream fulfilled

Firstly my room was not properly cleaned, there was dust on the arrival day, 2nd day I paid for housekeeping and the room was not cleaned, I to follow up. Wifi only connected on the last day of my stay and I had to always follow up for example access code to get out of the premises I had to ask for it. I know its affordable to book via booking.com rather than booking with the hotel straight but I was bit disappointed