Porto Encanto- 7 Bedrooms

Molt espaiós. Llits molt còmodes.

Chacun est sa salle de bain

Manque de lumière et de fenêtres

A casa é ótima para grupos grandes ou com a família. Ocorreu tudo bem durante o check-in e estadia.

Não temos o que reclamar.

A casa é muita espaçosa com uma sala ampla para convívio e dá para um grupo grande estar à vontade. É moderna, confortável e está bem equipada. Tem máquina de lavar loiça e deixaram pastilhas para usarmos. Tem uma localização fixe. O host foi simpático e não se importou que deixassemos as malas ao final do dia.

A limpeza deixa um pouco a desejar. Quando chegamos verificamos que algumas casas de banho tinham cabelos no ralo. O armário tinha loiça por lavar e um dos frigoríficos estava sujo. Havia um suporte de duche que estava danificado. Os interruptores da casa não são muito intuitivos, alguns custam a ligar. A casa tem muitas casas de banho é verdade (o que é ótimo) mas em algumas delas faltava papel, sabão e toalhas. O host pediu-nos para não usarmos os quartos todos sendo que éramos 7..

La casa es preciosa y muy cómoda ,no le falta detalle,hemos estado 14 personas y muy bien.

El propietario un poco borde por un problema que surgió.

We liked how spacious the apartment is, great fit for large groups. Location is fine, very close to the metro and taking an uber to the city center is cheap.

Lack of cleaning: we ended up staying in a dirty apartment. Full context below: 1. A few days before arrival, we asked the host whether we could drop off our luggage before 15:00. The host agreed. 2. On arrival day, the host and the cleaning staff (2 people) came and opened the door at 13:30, after we called to drop off the luggage. It was only at this point (13:30), and after our call, that the cleaning started. Reminder: this is a 180 sqm apartment with 7 bedrooms, and the official check-in time was 15:00, only 1.5 hours later. 3. The previous guests had left the apartment in an absolutely disgusting condition: vomit, cigarette butts everywhere, sticky floors throughout, stains all over, unbearable smell. This is not the host’s fault. However, what IS THE HOST'S RESPONSIBILITY is that the cleaning only started at 13:30, just 1.5 hours before check-in. This is clearly not enough time to properly clean a 180 sqm apartment with 7 bedrooms! Especially given the state it was left in. 4. As a result, we were only able to enter the apartment at 17:00. I had to proactively call the host to ask whether the cleaning was finished. There was no initiative from the host to inform us, and no apology for the delay. 5. The apartment was still NOT CLEAN. Many floor stains remained, marks on the guardrails were still there and parts of the flat smelled really bad. We did not have a pleasant stay as we were constantly facing the mess the others left behind. 6. At check‑out, the cleaning staff were already ringing our doorbell before 11:00, insisting we leave exactly at 11:00 so they could start cleaning. Note: the cleaning staff were just doing their job (and likely did a better one this time). However, given that we lost time at check‑in, the host should have offered flexibility at check‑out or at least acknowledged the situation. Instead, there has been complete silence from the host to this day.

Grande, limpio y comodidad.

Good location, close to Metro station (5 mins away) as well as supermarket and coffee shop. Roughly 35 mins walk to City Centre. Clean place, with double beds in each bedroom. Perfect for our 2 night stay (didn't use kitchen). Good communication, met at the property to collect keys (requested to meet early in order to leave our bags) and easy check out too. Would recommend for large groups.

Recommend to have shower gel and hand towels as were missing - not a major issue as were there for 2 nights only.