Nature's Serenade:3BR Classic Home-Jacuzzi & Sauna

DO NOT BOOK THIS PROPERTY!

DO NOT BOOK THIS PROPERTY! I’m disgusted that this home was on booking.com! After me and my group traveled 3 hours to be here we arrived to the house filthy and uncleaned, beer bottles all round the house/garden cigarette butts everywhere bags of rubbish all open in front of the house. Bathrooms uncleaned and kitchen. Dead bugs all over the house, the hot tub was green with dead squished snails all around it, the sauna had a sign on it sign out of use. Garden Completely overgrown with animal faeces everywhere. There was no facilities in the kitchen 1 fork 4 knifes 2 glasses and 3 mugs. Mouldy milk left in the dirty fridge. Smashed glass in the freezer. No bedding on any of the beds or towels or toilet paper. WiFi never worked. Once I contacted the property they was so rude to me on the phone then They sent a cleaner that’s arrived at 21:30. We spoke to the neighbours of the property and they said they cancel on so many other guests last minute.

Very dirty was meant to say for three days, but only stayed one night couldn’t wait to get out of there

Every was dirty

Beds were comfy, nice size

There was glass and rusty beer bottle caps in the stones outside the hot tub. Grass is so over grown we couldn’t use the garden in this hot weather. There’s food on the kitchen ceiling, the walls are grubby. The sauna didn’t work, hot tub is surrounded by over hanging trees so as soon as the cover was off we were hot tubbing in leaves and bugs. The carpet is coming off the stairs so when we tread on it it slips beneath us so we had to skip that step. There’s dead flies on the window sills, none of the clocks work, the bedroom door doesn’t shut as the bed is in the way, the place is covered in cobwebs. We paid £660 for 2 nights. It sleeps 6, there was 6 of us and there were 2 folks 3 mugs and no glasses. There was no cooking trays at all. It’s a good job half of us arrived a few hours before the other half of us so I could pack things that there wasn’t there.

Jacuzzi

I booked this property to celebrate my birthday, drawn by the promise of a sauna and hot tub. We traveled from London only to find the house freezing cold on arrival, with a wall switch missing a battery. After multiple failed attempts to get help from customer service, we had to buy batteries ourselves to fix the heating. The sauna didn’t work at all. Despite reporting the issue repeatedly, we received only video instructions and delayed responses. No technician was sent, and the sauna remained unusable throughout our 2-night stay. Customer service was a disaster—calls were mostly ignored, and responses via the app were slow and unhelpful. They clearly didn’t know the property well and avoided fixing issues before we checked out. To top it off, the garden was poorly maintained. The only positive was the jacuzzi, which worked fine. Overall, this was the worst stay of my life and completely ruined my birthday.

loverly clean property, plenty to do

only thing can say bad about the property is the sauna didn’t work

Would definitely stay here again everything exceeded our expectations!

This property is exactly as described, maybe even better!

Contact with the host. Tried contacting via email and via text to find out how to use the sauna but had no reply. Beds are uncomfortable