Tvrdjava Rooms - Novi Sad

Excellent, excellent, excellent customer service. The property is owned by a local couple who add a personal touch to everything. They are extremely supportive and go out of their way to facilitate their guests. Once, they dropped us to a nearby mall themselves as a taxi was not available, and when we were checking out, the airport transport service backed out last moment due to a car maintenance issue, and the owner dropped us to the airport themselves (at a cheaper price vs the airport transfer service). The rooms are very clean and modern, given they came in business only in early 2023. You get exactly what you see on booking.com, in terms of rooms cleanliness, decor, services and amenities. If ever in Novi Sad again, I would 100% stay there again.

Honestly, can’t think of anything!

The rooms are fantastic, spacious, clean, modern sleek fitout, comfy bed and nice bathroom. Family run business very hospitable and welcoming.

It's really new hotel with great potential. Secure own parking garage with 24 hours video surveillance and wide entrance. Spacious room, king size bed, AC working both heating and cooling. Very helpful owner (he even helped with the luggage, as there is no lift).

No handrail on stairways, which could be dangerous for children and old people. No minibar in the room. No options for breakfast at place, you have to go to nearby restaurant.