Charming 2-bedroom house in Saugatuck with AC, WiFi, Pet Friendly

It would be nice to have a patio to sit at with a fire pit. Also, there was no kitchen table (space was tight) but there was bar stools and a counter area.

Where do I start, my experience here was so bad we left after a few hours of being checked in. We checked in and immediately within a half hour found 4 bugs that looked like ticks (2 dead 2 alive). These were found on a blanket in one of the closets in the bedroom as well as on the carpet in the main living room. Didnt think that much of it so we went into town and grabbed dinner, came back and found another three more (two by the garbage and 1 by the front door.) Since we had 2 small children and a dog with us, we decided that was enough. We packed up and drove back home (a 3-hour drive at 10:00pm). Maybe I should have contacted the property manager at that point, but honestly, there was nothing that they could have done to fix the issue at that time of night, so we left, and I figured I would contact them first thing in the morning. This is where the real fun began....dealing with the property manager. After going back and forth on whether or not these bugs were actually ticks (I provided several images and the property manager claims he contacted his "pest control guy", whoever that is, and they decided that the bugs were some sort of beetle. First, he said that he went to the property and found no bugs at all, then claims he says he saw more of the bugs that I was talking about and that they weren't ticks. Ultimately, ticks or not, there clearly was some sort of infestation of these bugs, so I asked for a refund since we ended up not staying the night. I realize that they still had to pay the cleaning crew so I offered to pay for the cleaning fee. After two weeks of going back and forth with this guy, he says that he personally stayed over at the property and didnt see any bugs so he wasnt going to give a refund. Whatever, but the point I want to drive to all others possibly staying here...ZERO CARE FOR THEIR CUSTOMERS. TERRIBLE COMMUNICATION AND CUSTOMER SERVICE!