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9.1 / 10 Guest Rating

Hotel Indigo West Chester - Downtown by IHG

39 E. Gay Street, West Chester, us

Hotel Indigo West Chester - Downtown by IHG - main view

About the Property

Convenient Location
Explore nearby attractions such as Philadelphia Zoo and University of Pennsylvania.

Modern Amenities
Enjoy contemporary design and comforts such as free Wi-Fi and flat-screen TVs.

Easy Accessibility
Located just a short distance from New Castle Airport for seamless travel.

To reserve your stay, book now at Hotel Indigo West Chester - Downtown, an IHG Hotel!

Facilities & Amenities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Business center
Pets allowed
Express check-in/check-out
Meeting/banquet facilities
Non-smoking throughout

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Standard King Room - Photo 1
Standard King Room - Photo 2
1/2

Standard King Room

The unit has 1 bed.

28 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
ShowerRefrigeratorAdditional toilet

1 King Standard

Non-refundable
Room Only
20% OFF$234.69

$187.75

Includes taxes & fees
Standard Room with Two Queen Beds - Photo 1
Standard Room with Two Queen Beds - Photo 2
Standard Room with Two Queen Beds - Photo 3
Standard Room with Two Queen Beds - Photo 4
1/4

Standard Room with Two Queen Beds

The unit has 2 beds.

28 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
ShowerRefrigeratorAdditional toilet

2 Queen Standard

Non-refundable
Room Only
20% OFF$222.9

$178.32

Includes taxes & fees
Standard Room - Photo 1
Standard Room - Photo 2
Standard Room - Photo 3
1/3

Standard Room

28 sqm
Sleeps 2
Amenities
ShowerAdditional toilet

Standard Room

Non-refundable
Room Only
20% OFF$222.9

$178.32

Includes taxes & fees
Premium Room - Photo 1
Premium Room - Photo 2
1/2

Premium Room

28 sqm
Sleeps 2
Amenities
ShowerAdditional toilet

Premium Room

Non-refundable
Room Only
20% OFF$281.85

$225.48

Includes taxes & fees
Standard Corner King Room - Photo 1
Standard Corner King Room - Photo 2
1/2

Standard Corner King Room

The unit has 1 bed.

31 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
ShowerRefrigeratorAdditional toilet

1 King Standard Corner Room

Non-refundable
Room Only
20% OFF$240.58

$192.46

Includes taxes & fees
Standard King Room - Communications Accessible - Photo 1
Standard King Room - Communications Accessible - Photo 2
1/2

Standard King Room - Communications Accessible

The unit has 1 bed.

28 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
ShowerRefrigeratorAdditional toiletHearing accessible

1 King Standard Communications Accessible

Non-refundable
Room Only
20% OFF$234.69

$187.75

Includes taxes & fees
Suite, 2 Queen Beds, Accessible Bathtub (Mobility) - Photo 1
Suite, 2 Queen Beds, Accessible Bathtub (Mobility) - Photo 2
Suite, 2 Queen Beds, Accessible Bathtub (Mobility) - Photo 3
Suite, 2 Queen Beds, Accessible Bathtub (Mobility) - Photo 4
Suite, 2 Queen Beds, Accessible Bathtub (Mobility) - Photo 5
Suite, 2 Queen Beds, Accessible Bathtub (Mobility) - Photo 6
1/6

Suite, 2 Queen Beds, Accessible Bathtub (Mobility)

2 Queen Beds565 sq feet Layout - Separate dining areaInternet - Free WiFi Food & Drink - Kitchenette with microwave Sleep - Bed sheets Bathroom - Private bathroom, towels, and a shower/tub combinationNon-Smoking

52 m2
Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
KitchenetteMicrowavePrivate bathroomSeparate dining areaFree WiFiBedsheets provided

2 Queen Suite Mobility Accessible Tub

Non-refundable
Room Only
20% OFF$281.85

$225.48

Includes taxes & fees
Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility) - Photo 1
Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility) - Photo 2
Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility) - Photo 3
1/3

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

1 King Bed444 sq feet Internet - Free WiFi Food & Drink - Mini-fridgeSleep - Bed sheets Bathroom - Private bathroom, towels, and a shower/tub combinationNon-Smoking

41 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Private bathroomFree WiFiBedsheets provided

1 King Standard Communications Mobility Accessible Tub

Non-refundable
Room Only
20% OFF$234.69

$187.75

Includes taxes & fees
Standard Room, 2 Queen Beds, Corner - Photo 1
Standard Room, 2 Queen Beds, Corner - Photo 2
Standard Room, 2 Queen Beds, Corner - Photo 3
Standard Room, 2 Queen Beds, Corner - Photo 4
1/4

Standard Room, 2 Queen Beds, Corner

2 Queen Beds465 sq feet Internet - Free WiFi Food & Drink - Mini-fridgeSleep - Bed sheets Bathroom - Private bathroom, towels, and a showerNon-Smoking

43 m2
Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
ShowerPrivate bathroomFree WiFiBedsheets provided

2 Queen Standard Corner Room

Non-refundable
Room Only
20% OFF$240.58

$192.46

Includes taxes & fees

Guest Reviews

9.1
Exceptional129 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the attentive staff.

Categories

Cleanliness9.6
Service10.0
Location9.6
Room Quality8.5
Amenities8.0
Value for Money8.0
Food and Beverage9.6
Overall Experience9.6

Select topics to read reviews

S
SamanthausUS
Verified booking
couple
Standard Room
Stayed in Dec 29, 2025

"Exceptional"

10.0

Pet friendly, and the entire staff was lovely with my dog. He was so happy here and it will make this a no brainer to come back to when in West Chester. WC seafood kitchen was phenomenal as well!

Helpful?
D
DillonusUS
Verified booking
couple
Standard Room
Stayed in Dec 29, 2025

"Excellent"

8.0

The rooms were large.

The bed was like a brick

Helpful?
G
GarvinusUS
Verified booking
couple
Standard Room
Stayed in Dec 27, 2025

"Perfection"

10.0

Perfect

Nothing

Helpful?
S
Sekai EmiliausUS
Verified booking
family_with_children
Standard Room
Stayed in Dec 21, 2025

"Exceptional"

10.0

Loved the location. Staff made us feel at home. Parking was very close and convenient.

Helpful?
R
RobertusUS
Verified booking
couple
Standard Room
Stayed in Dec 20, 2025

"Exceptional"

10.0
Helpful?
M
MaryusUS
Verified booking
extended_group
Standard Room
Stayed in Dec 12, 2025

"Exceptional"

10.0
Helpful?
E
EricausUS
Verified booking
solo_traveller
Standard Room
Stayed in Dec 12, 2025

"Warm, attentive service and solid dining, but the room experience didn’t fully match value"

7.0

Josh and the entire team were exceptionally attentive and welcoming. Being personally greeted each time I entered or left truly stood out and made the stay feel thoughtful and warm. I also really enjoyed the Seafood Kitchen. The food was well worth the value and is something I’d confidently recommend to others.

For the price point, the hotel offers very minimal amenities, which made the overall value feel a bit off—likely driven by the location. Some room layouts felt disjointed, with underutilized space and very low lighting. My TV Chromecast stopped working on the second day and, while staff acknowledged it was a known issue, there wasn’t a resolution during my stay. I was working long hours and didn’t have time to follow up. The breakfast café is quick and convenient, but given how many great options West Chester has, you’re better off heading out.

Helpful?
M
MargaretusUS
Verified booking
couple
Standard Room
Stayed in Dec 6, 2025

"Beautiful stay in a charming location"

9.0

Great location. Wonderful staff, helpful and welcoming. Comfortable bed, immaculately clean room, excellent housekeeping, good restaurant, easy paid parking system next door.

The shower, which is beautiful, would benefit from a grab bar. The WiFi/tv setup is a mess. It’s really something that needs to be addressed. Normally we would not have used it much, but the weather wasn’t great so we were in our room more.

Helpful?
M
MaryusUS
Verified booking
extended_group
Standard Room
Stayed in Nov 30, 2025

"Exceptional"

10.0
Helpful?
D
deLeancaCA
Verified booking
family_with_children
Standard Room
Stayed in Oct 16, 2025

"Great location, clean, friendly staff, nice decor."

8.0

Breakfast was expensive so we ate down the street.

Very expensive hotel. Our room was near the elevator which was noisy.

Helpful?