Flateli Cort Reial 7

Location

While the location in Girona might be nice, the management and condition of this apartment were incredibly disappointing. First, the apartment itself feels outdated. The furniture is old, and the faucets have very uneven water pressure, which makes showering frustrating. However, the main issue was the complete lack of basic customer service and care for guest comfort. One of the double beds had broken and missing wooden slats, causing the mattress to sit diagonally. It was impossible to get a good night's sleep. When we politely contacted management, their response was that they "don't have a maintenance team available during the weekend" and that it couldn't be checked until Monday. Leaving a guest to sleep on a broken bed for their entire weekend stay is completely unacceptable. On top of this, their hosting policies feel incredibly cheap. When we asked for a few more rolls of toilet paper and a couple of dishwasher tablets, we were told these are just "courtesy items provided at the beginning of the stay" and that we must buy our own. Want fresh towels? They charge an extra €5 per person for that. I have attached screenshots of our correspondence regarding the apartment issues so you can see their responses for yourself. If you are looking for a comfortable stay with a host who actually cares about basic hospitality, look elsewhere. We definitely will not be returning.

La ubicación es perfecta. Amplitud habitaciones y cocina. Está cuidado.

Había mucho polvo en el salón, donde está el sofá cama y no se podía dormir. Las camas un poco incómodas.

Emplacement

Canapé lit peu confortable

Muy limpio, bonito y muy bien ubicado

The location was great. The apartment comforts me and spacious.

I agree with some of the other reviews - it would have been gray if a few basics were provided - milk, salt, pepper, olive oil, non/perishables & frequently used items, so you don’t have to go & buy things you will only use for a couple of days.

The location is excellent, the flat is really spacious, has a great kitchen, large dining room/lounge area and 2 big bedrooms. There is also a downstairs toilet. The bathroom is quite small upstairs and basic so probably better for a family then 2 couples but it could work. Loads of storage space, we had a pram and there was room under the stairs.

you do have to pick up the key from a different building (12) close by and then find the building (it's 7A not 7!!!). Would be helpful to include the names of the bars and restaurant next to each on the instructions. We received a sman txt from an unknown number relating to our booking, I believe this happened to a lot of people as the company did reach out afterwards but I have not had a response as to how my number was leaked and if any other information was taken.