Fenix Hotel & Hostel

- Lage - Ausstattung der Küche - Nette Inhaberin - Gutes Gemeinschaftsbad

- Klimaanlage kostet - Teilweise unkomfortabel

Excelente ubicación,es un hotel pequeño (lo están ampliando) pero cuenta con lo necesario.

Él check-in debería de ser más temprano 10:00 am debido a que es una isla y el medio de transporte más utilizado es el ferry y a esa hora llega. Y las habitaciones deben de colocarles cortinas en las ventanas.

La posizione ideale per tutti gli spostamenti,personale molto gentile,la Sigra Jessica disponibile attenta mi ha aiutatA per qualunque bisogno. Grazie ancora

Non c'era Acqua calda (era scritto ma non ho letto)

La cercanía al muelle de cabotaje

Muy pequeñas para el precio

I stayed at Fenix hotel and hostel for 49 nights while volunteering for a coral reef research project. Upon arriving, I was offered to cancel my $10.20 a night ($500 total) cash reservation for $8 a night ($392 total) with Fenix eliminating Booking.com’s fees. I decided to keep my original reservation for accounting purposes and if I had any problems with my stay at Fenix I could contact Booking.com. The dorms are located in the front of the building on the first floor 25 feet from the road which was as loud as a highway from 6am-9pm. The dorm room was equipped with only two large floor fans for six beds (3 bunk beds). Windows were always open for ventilation allowing mosquitoes to pass thru the poor fitting screens to feed on you thru the night. Between the road and the dorm was the outdoor common area for guests which consisted of 2 picnic tables and umbrellas. This is where guests ate, talked on the phone, played music and partied 5 feet from the dorm windows (road+tables=LOUD). The bathroom had 3 sinks, 2 toilets, 1 urinal and 3 showers that regularly clogged and backed up causing you to shower in standing water or overflowed into the hall. There was never a wait to use. The kitchen had a stove, small fridge and microwave with a small 3 seat table. The kitchen was equipped with pots and pans that a second hand store would NOT attempt to sell. There were plenty of utensils and plates but only 2 spoons. If you are a group of four or more you must sit outside for space. The bathroom and kitchen were extremely and frequently cleaned by the 1 Fenix maid. The enclosed back porch which was rarely used had 2 hammocks for guest use with a close drying line out the back door. The second floor were the private rooms which added to the noise cause periodically those guests would play music and move furniture around at all hours of the night.

Even though NO CATS were allowed in the Fenix, there were 2 cats, one of them was 2 months pregnant, that came several times a day to eat under the kitchen counter in the cabinets where cat food was stored. Towards the end of my stay the cat gave birth in the building next door then the mother cat decided to move the kittens under the kitchen counter where the cat food was kept. After 22 nights a guest decided to play music till 2 am which kept everybody a wake. Another night 4 guests slammed their dorm door every time they entered or left their room. There were several other encounters where guests were extremely loud. After complaining to Fenix management, they responded “we can only ask guests to be quiet we cannot enforce” and contacting Booking.com for assistance was no better. You get what you pay for is exactly true. Fenix was only concerned about the quantity of reservations NOT quality of a reservation and Booking.com’s lack of help confirmed I should have cancelled my reservation when I arrived to get the discounted price offered by Fenix. Would I stay again NO, mainly cause there are so many other options on Utila right on the water with little or NO noise.