Grand 2 Bed West End Residence

Location was excellent. Nice and spacious in the property

1. I emailed the host on 2 occasions enquiring about parking; the 2nd time was some weeks later and I also enquired about an early check-in - which I got a response to. I was offered early check-in at an additional cost. 2. I arrived at the property at the check-in time of 3.00pm and the cleaners were still on site - this was utterly unacceptable- I only got into the property at 3.30pm, so I should be compensated for this - mainly due to the fact that I would have been charged if I wanted to check in early, not to mention, that clearly would not have been possible. 3. In the small bedroom - the toilet was broken - water continuously running - which resulted in disturbed sleep - I contacted the host on the 2nd day and they did not get anyone to fix this - they gave me a DIY tutorial on how to mend this - and did it hear anything from them for the duration - they advised I could turn off the stopcock - I could not locate this and they did not know where it was in the property. 4. There was no surface spray or cleaning cloth in the kitchen 5. No welcome pack, explained what to do with the bins, and what the wifi password was 6. Dirty dishwasher on arrival and the tumble dryer was on with towels in it 7. Shower door in small bedroom did not close leading to water pooling outside the shower 8. Several loose fixtures and fittings - very loose main tap in kitchen and dishwasher does not shut/open properly as it keeps catching the kick space below, badly.

Great location, lovely flat. Would definitely recommend to others and stay again myself.

Huge space with high ceilings, great West End location, lovely owners/ operators.