Karuizawakurabu Hotel 1130 Hewitt Resort

お部屋にゆとりがありお風呂が大きく伸び伸びしました、屋上テラスが良かったです

2泊しましたが、二日目の使ったコップなどは明らかに洗い物なのにそのままでしたので新しいコップに替えてほしかったです 部屋に初めて入った時、既に窓が開いていました、窓は開けないでと書いてありましたよ ホテル全体が難しい構図で駐車場からフロントにもスムーズに行けませんでした ホテルの支配人？目配せも良く、ホテル外の散歩中にも挨拶してくれました

絶景で清潔でした。

特になし。

I really liked the location of the hotel, it was easy to get to and despite being in the mountains, there were many amenities and local places to visit. The rooms were more than spacious and the beds were quite comfortable to say in. For the price we paid for, we really enjoyed the breakfast and dinner buffet, which were the highlights of the hotel. The buffet had a good selection of food to choose from. I especially liked the dinner buffet with its unlimited crab legs, which was the star of the meal. Aside from the meals, the onsen was a nice way to cap off the night or start the mornings, the temperature was just right.

It was a surprise to us that despite the website handling all our bookings, there was still an up-sell for the use of the swimming pool. This was something that was not mentioned when booking on the website and was one of the main draws as to why we wanted to stay in the first place. Maybe include this already in the price instead of it being an add-on. The wifi was also not an ideal thing, as it either kept dropping or was extremely slow, quite surprising especially since mobile data was faster. Lastly, the water pressure in the toilets left much to be desired.

Wonderful location. Room was spacious. Breakfast was exceptional - tremendous variety. Staff was very friendly and helpful, despite the language barrier.

Facilities were dated, and in many areas musty smell, with some water intrusion.

ฺBreakfast, Dinner, Onsen and Swimming Pool are wonderful.

could have been better if more hotel staff can communicate in English, however they were really helpful and tried their very best to help.