Thena Hotel - Chic and Cozy Studio

Very quick to respond to questions and requests. This is in a very good location, close to train and subway lines and right in Downtown.

The location was great. The WIFI worked well. The checkin process with door access codes worked well. The modern bathroom features were nice as well.

The lengthy legal document required to sign before you can stay was pretty intimidating. I didn't realize there was a cleaning fee until after I was already charged for the stay. If I had known both of these, I would have stayed some place else, since it would have been cheaper. The parking across the street was VERY expensive. Since I parked just over 24 hours, I was charged almost $70, despite being told it would be $20 by the attendant. I would look elsewhere for parking. I realize check-out was at 10 a.m. The morning I was set to leave, I took a shower at 9:15 a.m., and as I leave the shower just before 9:30 a.m., I hear the keypad and the door opening! They didn't even knock! I quickly grabbed a towel so I was at least had that to cover me up. Once the person saw my things, they must have left, but that reassured me I would not be staying here again.

Way too laborious of check in. Too many emails. Too long. And no one showed to check me in. Another renter / guest had to help me check in. The number I was given for questions or issues no one ever answered or returned call. So even though room was perfect I would not use this place again.

Note above

Sparkling clean, Fabulous shower, comfortable bed. Lovely kitchen tools,

The rental agreement was harsh, and even kind of threatening. There was no oven, the coffee maker didn't work, and there were no instructions as to how to start the stove-top. I was unable to cook some of the food I'd brought to make.