Modern 2 Bed Flat Leeds City Centre

I’ve been a loyal Booking.com customer for over three years, with consistently positive experiences across thousands spent on bookings. Until now, I had never once felt the need to file a complaint. However, my recent stay at Modern 2 Bed Flats Leeds City Centre was truly distressing and disappointing. Check-In Issues: First, the check-in process was chaotic. I made several calls to the property upon arrival, but they all went straight to voicemail, leaving me waiting outside after a long 5-hour journey. When I finally got a response, they gave me misleading information about parking. They assured me there was parking inside the building and a permit in the apartment, but there was no permit anywhere. After multiple unanswered calls, I still had no parking, even though they’d insisted there was. Severe Privacy Invasion: Even more troubling was the complete disregard for my privacy. On Friday morning, two men in builder uniforms (orange or yellow) entered my apartment unannounced, while I was inside with my girlfriend. This was not only frightening but a severe breach of our privacy. The property has now claimed that my account is a “false accusation.” However, the property is covered by CCTV, and I have requested that they review the footage to confirm my statement. If they’re confident in denying this incident, they can provide CCTV evidence from the apartment level and building entrance for that morning to Booking.com. Given my consistently positive history with Booking.com and this extreme incident, I strongly believe that a full investigation and appropriate action are warranted. This stay was an unfortunate experience, and I hope others do not encounter the same issues here.

Nice clean apartment with everything you need. Hosts were great, eager to help in any way they can.