The Ella Fitzgerald - Modern 2 Bedroom Apartment, super close to City Centre

Location was very good. We were going to the Albert Hall which was a 15 minute walk through the park. Plenty of tea making things which could be topped up from the lobby. Also a short walk from Paddington

room was pretty basic.

Um espaço muito agradável

A quantidade do Gel de Banho e Shampoo para 3 pessoas era muito reduzido

The property was near, location perfect, and when we asked for a blender, a new one was sent over without delay, great service.

Nothing at all., just the bin at the back is full

Great location. Quiet area. Nice comfortable ground floor flat

The location was great, in relation to the city centre. Owners great with communication.

Sofa in living room very uncomfortable.

The staff came across as very friendly and couldn't do more to help.

Where to begin. 1. We experienced problems with the electronic door lock that even the guy who came to help had problems with it before he could fix it. We were locked out for two hours, at the end of the day and dying to use the bathroom. Had to walk back to town and back. 2. Had problems getting Netflix on the telly. Called the manager and the owner unexpectedly arrived (lives in the apartment above or some such), to fix it. We felt highly uncomfortable that he was in our space without consultation. He said then that he would investigate the door lock (at a later time) too, but I take that with a grain of salt because reading past reviews where he has promised to look at the tv and cleanliness and he obviously hasn't. 3. The place gave us the creeps due to the overpowering mustiness and lack of cleanliness. I didn't even like touching the walls (or anything really) and the carpet stank - on day two Mum started getting asthma and wheezing. The dishes and cutlery etc probably only ever get a cursory rinse, they were tacky to the touch. The uncomfortable couch was this weird fold up thing that had a hard back with the padding on the other side (?!!). The beds were just foam mattresses with rumpled, dark coloured, and what seemed to be none too clean sheets - it was just awful laying in bed. Had to really figure out how the shower worked. 4. The location really was in a sad and sorry part of town. Made us feel that Cardiff had been a big mistake in our itinerary. I believe wholeheartedly that Ella Fitzgerald would be turning in her grave if she knew her beautiful name had been pinned to this shocking accommodation. The owners should be ashamed of themselves.