Sea View I Central Brighton Location I Sleep 3 I Next to Brighton Beach

A totally automated response in how to retrieve your keys. The instructions were not correct and took 25 minutes to actually figure out. Despite trying to contact the host (they didn't respond) i managed to find the keys eventually.

I booked a property in Brighton through Booking.com and was shocked by the conditions on arrival. The listing was completely misleading, and the property was unsafe, unhygienic, and unfit for guests. Here’s what I encountered: • Broken door lock, leaving the room insecure • Presence of suspicious individuals at the entrance to the building • Unhygienic standards: • Filthy bath, covered in years of limescale build-up • A disgusting toilet with visible human waste • A totally water-sodden carpet — water leaking from the bathroom • Radiator stuck on full heat during a heatwave, with no way to turn it off — a serious health risk • Wi-Fi not working, despite being advertised The smell of the property was awful - stale urine in the wardrobes for one! I contacted the host immediately — no response. I had no choice but to leave and book alternative accommodation that same night. I’ve submitted photographic evidence and raised this with Booking.com, but weeks later, I’ve had no meaningful update. I’m still out of pocket and deeply disappointed. Customer service left me on hold for over 10 minutes when I asked for a manager. No apology. No accountability. No resolution. This experience ruined a trip and shattered my trust in Booking.com. They need to do better — for me and for every future guest. DON'T BOOK

Bad smell in the apartment it needs a good clean the bath has dirty stains, stains on rug & wall. Front door is unsafe as part of the lock broken. Wifi doesn't work. Says toiletries is provided however only enough for one person shower.

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Not nice at all

The location was good

Bad instructions for collecting the key. The pick up address for the keys was wrong, the instructions said there would be pictures to help identify the lock box but they never sent any. The lock boxes are also supposedly labelled but they are not. Tried calling the number on the listing but no answer so left a voicemail asking for help but never got a call back. The apartment was absolutely filthy, old socks hanging on the wardrobe door, scum in the bath and sink, toothpaste all over the bathroom floor and shelf, thick dirt all over the fridge, unwashed coffee cups in the cupboard, half empty deodorant can just laying on the floor. Key to the apartment doesn't work properly so takes several minutes to lock/unlock the door. The bed mattress is a sack of old springs, woke up with sore ribs from the springs.

I like the location the most. The flat was completed, missing very important stuff.

The worst was the cleaning, very poor. Secondly, Internet connection. There was no connection on Friday and Sunday, only during Saturday. The third inconvenience, in my opinion, was the collection of the key in a different place 3 minutes walking from the place where we been allocated. The direct contact with the people in charge is also bad. I didn't get back to my messages for so many hours. I tried to call and nothing as well. There is a lot to improve. The place has the potential, but they have to work hard to make it better.