Kiel 5-Star Condo Hotel Across NAIA Manila Airport Terminal 3

The location its near airport

The services. no drinking water no shampoo not clean

Absolutely nothing it’s not a hotel it’s an apartment so the whole title is completely misleading and wrong , disgusting property was absolutely nothing like the pictures shown I don’t know where they got these photos from but it’s not the property I shown up to

Everything. Disgusting , door didn’t close - unsafe. Roaches everywhere. Awful smell in the room. Stained bed sheets. Bathroom had an awful smell. Owner was so cheeky and argued with me and is refusing to give me a refund back. The title says 5 star hotel , it is not a hotel nor is it anywhere near close to 5 star I wouldn’t even give it one star.

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We waited for 30mins as no one knew what was going on. We were not in the rooms we booked and the room was terrible. Noisy as we could not shut the door to the balcony and the pillow was smelly. Our children were in a completely different building.

Had roaches.

Clean place

Nothing

Nothing

Noise, balcony doors dose has handles to lock it to reduce the noise, roaches the room filled with bugs roaches in dishes cabinets.

The location was great and close to the airport.

Our "apartment ", was very run down. Most lights did'nt work, no hot water, microwave not working, aircon only fan, no cooling. Very difficult to lock door. We found mail on table from condo management saying utilities were in arrears and would be cut off on the day we were leaving. This was appartment 9-J suggest you do not continue to list.

Nothing apart from the location was close to NAIA airport

Property was misleading and false advertising, the experience was so inconvenient and unreliable. The worst stay experience ever done through booking.com. The place is rather an Air BNB and not even 1 star! Booked a King Bed suite and upon arrival the bed was a double bed! Sofa bed was not there but was mentioned in the description. Additional guests will be charged 1000php! To find the entrance of the building is a nightmare by driving. The check-in process was crazy! We were assisted by a security who could not find our names for 20 mins. He is communicating via Radio with a lady shouting toxically on the other end! It mentioned on the Amenities with Parking, and then you have to pay 400 php when you get there (when you finally click hidden information on booking.com it actually says 350 php, even wrong amount was mentioned). When you reach there, the booking coordinator will have to inform security and will totally waste your time before a parking could be allocated to you. The rooms smells like a damp wet cloth, the bathroom shower gels looks like half used by previous stays and towels looks gross. Overall the booking.com management should apprehend this property by asking them to provide accurate information and description of the place.