7 Waterfalls Tour, Scooter Rental & Hostal Pacifico

price, cleanliness

disgusting behavior of the staff. they think that this is their home and guests are just an obstacle. they will BURP like crazy all evening long, smoke next to your windows, they will play phone games with volume on maximum and shouting and swearing at each other while playing. forget about having any rest cold water in showers only, no common space (kitchen occupied by that boys with zero manners), it’s difficult to identify hostel from the street when you first arrive

Great location to the central square. We had the double room which was a nice size and the bed was very comfortable.

Key deposit of $10 seems very old fashion, and logistically difficult to get the deposit back, when there is often no staff on site. Dog often on premises and takes a crap in front of your room, could do without that to be honest.

It is a simple hostel with basic facilities. If you're looking for affordable accommodation, it works. If you want a little more comfort, there are plenty to choose from in Juayúa.

Wonderful little hostal very well located just a few minutes walk from the central plaza of Juayúa. Everything you need as a traveller: comfy beds (dorms or double rooms available), clean bathrooms and a kitchen for cooking. There's a Pupusería just a few steps away. The owner Isabel is very welcoming and they offer great tour options. We went with Matteo to see some amazing places, waterfalls and nature. Definitely recommend this cosy little place! Thank you, we enjoyed a lot our stay!

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Location. Good price for tours. Dog is cute.

I booked to stay here with a group for our last night in Juayua as the hostel we had already been staying in was full for the weekend. The manager and I had a conversation about our group size as it was one extra for the space (4 people in a family room) on WhatsApp two days prior to our arrival. They advised there was a bunk bed and a double bed in the room so it would not be a problem. Therefore I kept the booking. When we arrived we were checked in by her son, and offered tours. He was pleasant enough although vaping in the common space. The room we were allocated only had beds for 3 people- (a single and a double)- this was different to the conversation I had previously when booking, but we accepted that we could use our own sleeping mat as it was just one night. We asked if they had towels, they were an extra $1.50 with $1.50 deposit so we declined. You must also pay a $5 deposit for the key. There is a small dog in the hostel which is very cute but came into our room and pissed on my shoe and the floor. The boy offered nothing to clean it up, he looked in the kitchen sink (!?) for a cloth but I used toilet paper and cleaned it myself. They had no change for us to pay for the room with a larger $ bill so we left to buy some things from the supermarket and get smaller notes. When we returned the manager was there. She offered us tours and scooter rental but seemed annoyed. We explained we had already seen the sights of Juayua and were leaving the next day. She was immediately hostile and accused us of trying to sneak an extra person in the room, and demanded we pay an additional $10 for this person. I questioned that we did not have enough beds for the people, and that we had already had a conversation about this on WhatsApp and no mention was made of extra charge. We tried to negotiate a compromise but she was not interested and denied any previous communication had taken place.

Good location in Juauya and affordable. The room we stayed in has very little privacy; the door opens directly into the kitchen area and you can hear everything outside. There wasn't much natural light in the room. The communication wasn't great: we had to wait a while to get in and get responses on our queries after we checked in. No drinking water is provided. Only fleece blankets in the room, not sheets, and no towels.

Abusive practice - woman-in-charge, Isabel. No signboard or anything at all to indicate to hostel. Nobody to receive us. Another guest banged on a steel blue door. A guest inside opened the door. 3 couples, including myself, and 1 single were trying to check-in. They were overbooked - 1 couple and the single had to find some place else, no room for them although they booked in advance. I got a small double bed, instead of a 3-person room that I booked. Another couple was given a dormitory bed instead of a private room. Close to midnight I heard banging on the door, no one open the door (the son lived there). I got the room I booked on my 3rd day. Another guest was asked for additional laundry money after their laundry was done and money paid to the housekeeper. Instead of $2 quoted by the housekeeper, Isabel asked for $8 the next day. Hide the kettle and basin when I tried to boiled some water to wash myself (water is especially cold here). She was not happy when I asked about the kettle. Found myself with the water inexplicably turned off in the middle of brushing teeth. These comical passive-aggressive behaviours were the norm from Isabel if she was not happy with you. Quite an experience!!!

Distance from the city center is great! There is place to prepare meal and you can rent a scooter We also really liked the waterfall tour with the amazing guide Carlos!