Modern 1 bed flat on the outskirts of Kingston

This accommodation is a scam. Booking.com and several customers including myselve fallen victim of fraud. No communication with the host-fraudster. No answrres to pbone calls, messages and e-mails prior to date of check-in and during 3 hours of waiting at the address stated in booking ref. How on earth booking.com can have on its site, practically unavailable flat for rent??

No entry was possible due to the absents of any communication from host-fraudster.

I wasn’t able to access the property the host did not show or answer the phone I want my money refunded

Nothing

Everything. The host didn't provide me with the code to the key box so I couldn't check into the property. Even after attempting to contact them Multiple times.

They never gave me the key code or corresponded with me so I didn't get access in in process of getting a refund it's a shambles

Everything

N/A

Nothing - absolutely appalling service from the owners and booking.com . We arrived late on a Sunday night no one answered or was in or responded to our multiple calls . Had to find somewhere else to stay . Booking.com was contacted and I’ve been contacting them ever since for a refund . They say they will give one not if the property confirms we didn’t stay there - obviously they aren’t going to do that as they aren’t answering anybody’s calls or emails . Shocking service from both the owners and booking.com . Surely a huge company has a back up for these situations . It cost us a fortune to find last minute accommodation. 😡😡

Never saw it

Never saw the place!

We paid to stay. When we asked for the key safe code there was no response. No communication what-so-ever. Having checked on Booking.com it appears they had ignored the previous couple of guests too. I had to get in touch with the booking site. Then I got told they could no longer accommodate us and we had to scramble to find somewhere else at the last minute. I'm still unsure when I refund will happen.

This accommodation does not exist. I was advised by the owners only on the morning of my booking

Zero communication from property in the lead up to our stay. We pre-paid and on the day of check-in no response via email or numerous calls, even to this day. As a result we were unable to check-in and had to find somewhere else to stay at short notice with our 2year old toddler. Still no response regarding a refund, incredibly unprofessional and unfair treatment.