Stylish & Modern Apartment - Southend Stays

Nothing, we didn't stay here

Paid £736 for 4 nights. No contact from property and have opened a dispute with Booking.com to arrange a refund. My son is a friend of the owner and have been told they do not advertise on Booking.com anymore. Please do not try and book this as it is likely a scam. Telephone number is for Phillipines as well

There’s a shop, premier, that closes at 2am, next door. It’s close to the town so easy to get to places. HungryHub food place underneath to go too, they have good food and open till late. The showers nice. Easy heating. Love the pink bedroom, so cute. Love the fake plants, so cute. Nice design for the apartment.

Rubbish was all over the place outside. The pin for our door is the same as the main downstairs one!!??? The bed in the blue room was a little broken near the end. The pink bedroom doesn’t have place for clothes especially if staying for a few days. Should definitely have blinds or curtains in the living room area, people can see in so felt very exposed. No tv in the bedrooms? definitely recommend. The tv didn’t work, the Internet was constantly playing up disconnecting and re connecting and the tv for some reason, wouldn’t let us connect it to our phone hotspots so didn’t get to use the tv once. Not the cleanest, very dusty. The buzzer doesn’t work when letting someone in, have to keep going downstairs to open the door. A lot of drug takers, alcoholics sleeping outside the property, on a mattresses and chairs and can be very loud. The parking isn’t the best, got about 5 tickets on the car.

Location is very good, close to all amenities

Keys, having to use mobile app to open or close the door is wirrying incase you lost your phone and property has no reception facility

Nothing

I didn’t get access instructions and was concerned about this and rang the booking .com helpline and was told by the price had gone up by £120 after I had already paid £205 and that despite being confirmed and the money taken , that because I had not paid this extra fee there was no booking for my 2 night stay and no refund. This is now with the bank as a formal dispute as I consider it fraud. I was told by booking.com that an email had been sent explaining the extra cost but I didn’t receive it and they said it could not be resent so I couldn’t have paid even if I had wanted to which I did not. The owner did send the code later as if nothing had happened but I couldn’t trust that I could get in at 10:30 at night. The last thing I wanted was to wander the streets without anywhere to stay. So I had to rebook elsewhere. I tried to call the owner but the number didn’t work. I am very cross.

The location of the property was good. Easy to find from Southend Victoria station and close to the main street of shops and restaurants and a short walk to the coast and pier. The communication from the property management was good, timely and always helpful and friendly. The property was clean and we found it to be reasonably priced given the hotel prices that were available for the same weekend.

The setting of the property wasn’t very nice. The views were main roads and car park. There was a lot of things dumped on the pavement outside, a toilet, bags of rubble, rubbish, spare bits of pipe and tiles, and both evenings we came home to black bags of rubbish on the stairs to get to the property. We found the property quite basic and therefore of an ‘ok’ comfort level. We weren’t particularly keen on the keyless door locking system, it didn’t fill you with confidence on the safety of the property while you were there. The main door to the block of flats was broken and didn’t lock. The flat front door worked with the app but typically always showed ‘error’ when we first tried to lock/ unlock the door. The doors and walls are quite thin so noise from the stairwell travels easily. It’s our first time coming across a keyless locking door system so maybe that’s something for us to bring ourselves up to date on. Luckily we had charged phones upon arrival otherwise we wouldn’t have been able to get in.