ModernLiving Stevenage 2 Bedroom Apartment Town Centre Sleeps 8

Property condition did not match listing and host refused to resolve

I booked this apartment one day before arrival. When I entered the unit I immediately called the host and did a walkthrough with him on the phone. During the walkthrough I pointed out several issues, including a strong odor in the apartment and visible cleanliness problems (stained carpets and dust on surfaces). We are in the area for medical treatments and needed a clean environment that would not trigger allergies. The listing also showed a bathtub, which I could not locate in the unit during the walkthrough. When I asked the host about this, he did not provide clarification or a solution. When I explained that the condition of the apartment made it impossible for us to stay, the host refused to cancel the reservation and ended the call. I left the property immediately and did not stay in the apartment. Afterward the host claimed his cleaner said the apartment was clean, but that does not change the condition we encountered on arrival. I documented the issues on video during the walkthrough. At the end of the week the host even contacted me asking whether I had returned the key to the lockbox, which made it clear he had not understood or acknowledged that I had already informed him we would not be staying and had left the property immediately. Booking.com was also extremely difficult to work with. I spent hours being passed between representatives and repeatedly told to “ask the host,” even though the host had already refused to help. Future guests should be aware that the photos and listing description did not match what we encountered on arrival.

El termo de agua caliente duraba muy poco y tardaba en calentar

The washing machine was ok but the dryer side of it was not working properly

We had a great stay at the property, very friendly, warm and welcoming hosts. Everything was in good condition too.

Town centre

No hot water and contacted them twice and got a text to be patient, next to contrstuction site, quite dirty place and they do charge you £100 for cleaning. Need refurb as walls pretty bad.

It was spacious , clean and in a very good location

There was noise from the building works but it wasn’t much of a issue

Location was exceptional. Well lighted nice and large windows especially the lounge was very comfortable

Congratulations in the front was annoying on the week day