Suite 5 Stelle, Appartamento di Lusso e Storia

Parking privé, espace de l appartement,confort général

We booked Suite 5 Stelle, Appartamento di Lusso e Storia (stay from 14–17 August 2025) and unfortunately had a terrible experience. After the first night, we discovered bed bugs in the bed. This is completely unacceptable for hygiene and health reasons. We have photos and videos as proof. I even developed an allergic reaction the next morning, most likely from the bed bug bites. We felt unsafe and could not continue our stay, so we checked out immediately and had to book another place last-minute — which was stressful and very expensive. Instead of taking responsibility, the host kept sending us dismissive WhatsApp messages. At first, he claimed that pest control had recently been done and that “the bugs were dead” (while we clearly sent proof of live ones crawling in the bed). He kept telling us “not to worry” and that the situation was “under control” — but we were the ones sleeping with bed bugs and waking up with allergic reactions. Later, he offered us “solutions” that were completely unacceptable: • Option 1: Stay in the same infested apartment, cancel the Booking.com reservation, and pay him directly by PayPal/Revolut at a “discounted rate.” • Option 2: Leave, but still pay for the first night plus 50% of the other two nights we wouldn’t use. • Option 3: Stay one more night in the infested apartment, then move to another one, but still pay hundreds of euros for nights we didn’t want to stay. In every option, we either had to keep staying with bed bugs or pay for nights we didn’t use. Absolutely outrageous. We want to make it clear that we really tried to be understanding with the host. Bed bugs are not something anyone expects or imagines to find in an apartment, and we gave him a chance to resolve the issue properly. But he showed zero empathy — the only thing that mattered to him was money, not our health. Also, future guests should know: while the furniture might look “new” at first glance, the sofa and mattresses are old and dirty.

Voelde ruim en schoon aan. Goed werkende airco en rolluiken waren verduisterend

Gehorige bovenburen

Średnio wygodne poduszki

Modern apartment situated in quiet residential locale. Two double bedrooms were excellent size and beds extremely comfortable Supermarket within walking distance

I chose this stylish apartment as I thought it had three separate bedrooms. I didnt realise the lounge would be converted into the third bedroom. Location was just a little too far out - felt we had to use taxis more than we would have normally

The accommodation is located in a quiet and safe neighborhood, which we especially appreciated during the evening hours. The apartment is part of a residential building where locals live, which adds a pleasant, authentic atmosphere. A big advantage was the possibility to park right next to the property. There is a supermarket within walking distance, which is very convenient, especially for longer stays.The bedrooms were spacious, comfortably furnished, and offered plenty of storage space. There was also a separate living room and a separate kitchen, which provided comfort and privacy for all guests.The check-in process was fully automated and contactless. Before arrival, we received clear instructions via email to fill in the registration details, after which we received an electronic key that allowed us to open the main entrance and access a secure lockbox with the apartment key. This system is modern and efficient, though it does require internet access. For guests without a data connection, a backup telephone contact is available, which we found to be a very thoughtful solution. Overall, we found the accommodation very practical, spacious, and well-organized – ideal for those who value privacy and a smooth, hassle-free check-in experience.The apartment looks just like in the photos.