City Centre Swansea Stay for Families & Groups

Perfect location. Staff were very friendly, sorting any issues we encountered. Great for a small family and has free on street parking Everything you need for a home from home experience

Sometimes you can't get parked outside the house but there are other spaces further up

The pictures do not represent the town house. When we arrived the property had a horrible smell to it when we walked into the kitchen there was mold along the kitchen skirting board a thick layer, the bedroom downstairs spike strip was showing and the carpet underlay was showing, the bathroom was upstairs and the vinyl had a big warp through it on the ground, all around the bath had more mold, the room upstairs smelt of smoke, our kids couldn’t sleep in the room and there was left over rubbish outside. After getting over jet lag we decided to contact the agent and they sent a contractor over to fix the issues but they only sent a plumber out. They entered the property without our permission even after I stipulated I did not want a contract there without me being there and they still entered the contractor left chemicals and tools in the hallway which my 1 year old grabbed. The quality of workmanship was poor, we could not use the bathroom. The next morning after a shower the bathroom flooded and water was dripping from upstairs bathroom into the kitchen leaking down the walls over a PowerPoint. They re sent another contractor to inspect the leak which required a follow up repair. Again we could not use to bathroom until it was fixed. After the repair there was no communication to inform us when we could use the bathroom again with two young children this is appalling. This is when we decided to vacate the property as it wasn’t safe for our family

Handy man coming doing repairs while I'm on holiday