Solano Hotel & Resort At Casa Ysabel

staff was very attentive as well as the chef. place was really comfortable, cozy and clean.

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The customer service was top tier from beginning to end. The staff was exceptional providing us with towels, clean room, guest assistance when needed. We initially booked three suites but after looking at the Palacio suite, we identified that met our needs. We’re from the states and this suite would be equivalent to what we would consider a penthouse or presidential suite. We loved the space, clean bathrooms, wraparound balcony, central cooling, & king size bed. We had 8 in our party, and the staff set up extra beds to accommodate the extra people.

Our kitchen was not available for use but the staff quickly pivoted and assisted with preparing our meals in their kitchen. This isn’t standard but since we booked the room with the kitchen and had all of the meats and produce already purchased, we came up with another viable option that worked for both of us.

Near the city and the location of our business dealings

No complimentary water and slippers. And when I asked the front desk upon check out she confirmed housekeeping forgot to put it because there was no welcome letter.