House of Tugu, Old Town Jakarta

As you'd expect from other properties developed and managed by Tugu, the customer service at House of Tugu is consistently five-star, delivered with a boutique flair. What sets this location apart is its ideal proximity to Jakarta’s Old Town—perfect for those looking to immerse themselves in the city’s historical charm. True to Tugu’s signature style, staying here feels like stepping into a living archaeological museum. Every corner evokes stories and sparks the imagination.

It pains me to say this, but I’m sensing a departure from the distinctive Tugu approach I’ve come to appreciate—having stayed at several of their other properties. I understand House of Tugu is still in its soft launch phase, and the facilities are very much a work in progress. That said, subtle details such as the furniture quality and room layout conveyed a sense of ‘stagey’ heritage styling, rather than the authentic, immersive design that defines the Tugu experience. Given the room rates currently being asked, the positioning feels ambitious—especially when compared to the quality and refinement offered by established five-star hotels like the Mandarin Oriental and Hotel Indonesia Kempinski. It saddens me to say that, at this stage, the pricing is difficult to justify.

Petit déjeune exceptionnel, l'un des meilleurs que j'ai pris dans un hôtel. Des pâtisseries à tomber à la renverse. Rien que pour ça, l'adresse vaut le coup !

Stunning decoration everywhere you look, amazing food, very friendly and helpful staff

Tutto, la struttura è un incredibile racconta di oggetti artistici dell artigianato indonesiano e cinese . Colazione eccezionale , così come la disponibilità del personale . Le camere sono grandissime e bellissime.

Nulla

This place is exceptional in every way. It is a place that you would visit to explore by itself even if not staying there. It feels more like a museum to get lost in with cultural artefacts and information everywhere. All staff are so very kind and helpful. They really do go the extra mile to make you feel welcome and comfortable. My daughter needed a separate room to take an online exam - no problem and no charge. We needed a very late check out - no problem (for a very reasonable charge). I needed some help with arrangements for exploring - no problem, and they found me the quickest and cheapest options. We returned there for our last night as well as our first in Jakarta - they gave us a free upgrade to the most sumptuous rooms! So comfortable and clean and well appointed. Their breakfast and cakes in their coffee shop (and their coffee) was so delicious and an experience in itself - with a range of local and tourist-friendly taste buds catered for. Their coffee shop is accessible to non-guests - well worth visiting. The swimming pool (open to the skies and part of the hotel) is so clean and another great experience. Not all 5 star hotels are exceptional - this one is exceptional and one you will enjoy and always remember.

having to leave!

Un magnifique hôtel hors du commun et un personnel au petit soin. Un vrai moment de bonheur. Nous recommandons et reviendrons si l’occasion se présente !

So interesting. Not a usual hotel. Lovely pool, delicious food, exceptional staff.