Sea Shore Chalet - Rockley Park

Booked this for our parents absolutely loved it had everything they needed and more

Location on the site was very good

This is a newer home with a well equipped kitchen. Comfortable living area. Easy to find. Tracey, the cleaner and general organiser is a super star. She is not the host but she went above and beyond expectations to help us out and ensure our holiday experience was not a complete loss..

I was not informed the booking did not supply linen until after the free cancellation period had elapsed. When I messaged the host that, as overseas visitors. this was a problem, they responded it was clearly written. I could only find it buried under 'about the host' and photos show dressed beds. They did agree to provide sheets for the beds, however on arrival there were no towels, no bath mats, no hand towels, no tea towels. However, the worst experience was the shower not operating. When we rang the hosts there was no response and ultimately hosts only communicated via text. It was left to their park cleaner to organise maintenance and subsequent access to gym showers when it could not be fixed Saturday night. It was very disappointing when we returned to the property the next day and the shower was STILL not working, as no-one had followed up with maintenance. Fortunately, it could be fixed this time, but I am very disappointed that the host did not manage this and ensure repairs occurred in a timely manner.

Chalet was lovely. Clean, good location for facilities.

Clean, warm and comfortable.

The shower was frustrating to use, it was either too cold or too hot.

All good

Nothing wrong

Everything about it was perfect for what my two girls and I needed. Thank you!

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