Javelin Hotel , Kampala, Uganda

Good customer service most especially staff from the reception and staff at the roof top restaurant who served us well thank you everyone for making our stay enjoyable and memorable

Excellent

Nothing

Lovely attentive staff who are always ready to help. A good variety of food (most of our food requests were honoured). Our concerns were listened to and resolved. We enjoyed our stay and would definitely recommend. It's not far from town by car or motorbike. I would recommend!

Not to their fault, but the electricity in the area cuts off quite often, meaning sometimes a constant disruption to the wifi or if you need to charge your devices. Sometimes, the water also went, but only once from over 20 days that we stayed (again, not their fault). The generator does get turned on, but sometimes it doesn't service all areas of the hotel. Management appears to have been looking at solutions to combat the constant electrical power cuts (which affect the wifi). Room cleanliness for long staying guests can improve.

Location

It was very comfortable and clean