TORRE REAL Luxury near Trocadero Arena Marbella

Booking.com informed me that I would be able to check in between 9:00 and 10:00 a.m. After a long flight, I arrived expecting access to the property, but I was told that I would only receive a WhatsApp message with instructions at 4:00 p.m. I had no idea what that meant. Shortly after 4:00 p.m., I received some videos showing how to drive to the apartment, but there were no clear or concrete instructions. The hosts were unreachable by phone. It felt like an escape room where I had to solve a game just to get hold of the keys. This search took more than two hours. Every time I called, my calls were either rejected or I was told that more videos would be sent. At the end of my stay, they claimed that I had been given a second key, which I never received. Because that key was allegedly missing, they also demanded that I pay an additional €200. Overall, renting this property was a nightmare experience.

Beautiful views from every side of the apartment. Furnished really nicely and very comfortable. Good facilities in the kitchen (for a rental property) and a great shower. Good secure parking. A 15min walk to the beach and a number of lovely beach clubs. The public facilities at the beach were really good. Good communication before arrival - but they go through watsapp so ensure you receive messages from unknown numbers (my message initially went into my outbox).

The main pool was closed despite being told it would be open. A smaller pool was open but we travelled with a baby and this didn’t work as well with a family. The walk to the beach is along a busy road with no pavement. We messaged the number given a few times about the pool and parking and they didn’t get back to us. Overall a beautiful property but not ideal with small children.

Месторасположение

Качество ремонта

Excellent place, amazing view, posh estate

I personally would improve on kitchen equipment, knives were not sharp, scratched Teflon frying pan, broken wooden kitchen utensils. No basic stuff such as salt or pepper grinder apart from 2-3 sashes you can get from McDonald’s. This is the only constructive criticism, the place is amazing apart from that.