Beautiful 2 bedroom garden flat w/ free parking

Close to station and shops Extra sofabed in lounge Fairly large apartment

No instructions for heating Key pick up is 15 mins away, very inconvenient for arrival with luggage Very thin walls and neighbours extremely noisy Lack of furniture in bedroom

Great location

Gas cooker broke, unable to cook for nearly a week. Floor boards were damaged in several places creating trip hazards. Kitchen cupboards were mouldy, anything put in them picked up the smell. So we were unable to use the cupboards. There was no furniture in bedrooms apart from a wardrobe, a side table on each side would have been useful. Owner was in contact, which was useful, but still disappointed overall.

Great location near Waitrose and train station

Not clean

the accommodation was great. there were 8 of us and we had a great time. even though it was raining and cold, the apartment was warm. close to shops, the main street, cafes and the train station with a connection to the center. communication with the owner was perfect.

we missed a sharp knife and a hairdryer

The property was located right next door to the venue we needed but also a short train ride into Waterloo. Linens and towels were provided, a few extra little touches like, washing products in the kitchen, sanitary products in the bathroom. Both bedrooms have wardrobes, blackout curtains all round (lounge ones would have been better being full length), table and chairs in lounge/diner, tv, washing machine, dish washer, big fridge freezer. The town is approx a 2 minute walk down the alley and there are plenty of shops, a Waitrose and Surbiton train station.

Not anything I didn’t like like, but a little spruce up would be lovely.

The location was super, very close to Surbiton train station, a black cab rank, buses, several supermarkets, a gym etc. The apartment was very spacious. It was quiet and had an outdoor space, and a parking space which for the price was great. There weren't enough forks for us or towels but when we told the owner/manager they did let us know where to find more and order extra forks - so some problems are resolved.

The whole apt had an unloved feel. There were bare light bulbs, very little furniture - no bedside tables or reading lights, no chairs or dressing tables in our bedrooms to put belongings, or sit on on despite there being a lot of space. The window frame in the bathroom was rotten, the cleaning was passable (other peoples hairs on the bathroom window sill and bath mat). We had to tell the owners/managers about the blocked shower drain which to be fair they did order drain cleaner, but we then had to unblock it. The key collection is awkward especially if you arrive by train at Surbiton which is only minutes away (we did and later hired a car) - you have to walk 10 minutes each way in the other direction to collect the keys. We had had a long journey but it wasn't raining, and my husband ran it leaving us waiting with luggage at the flat. If you had younger, hungry or tired children this would be very very tedious. So factor it in and get a taxi from the station to the key collection shop and back to the apt. You don't get told of the key collection until a day or so before check in.

The location of the flat and the parking space was perfect.

It was a bit basic. There were noisy neighbours above who only started getting going at 9pm and we could hear everything with a lot of banging and crashing.

Location was great & the availability of parking was a real bonus. Nice large apartment great size rooms and nice to be on ground floor with outside space

Fixtures & fittings poor. Missing lampshades light bulbs no bedside cabinets or lamps no drawers in 2nd bedroom. Freezer iced up & unusable. No corkscrew scissors or plug for kitchen sink. No instructions for boiler heating or tv. Shower cubicle grouting needs attention. Lack of bedroom mirrors & bins. Pictures on website not up to date

Location is amazing as a base to explore London. It's spacious and has a well stocked kitchen. Short walk to shops and restaurants. There were a couple of maintenance issues which were fixed the day after reporting them. The sofa bed was very comfy. Probably better than the actual beds.

The pillows were pretty bad. We bought some and left them there. The rooms are massive so could benefit from bigger, better quality beds and the odd bedside table and chest of drawers. Handy for longer stays to unpack. It might be an English thing but there's no where to dry clothes. Had to stuff them into the gap between the wall and the radiator. I'd also recommend a little info sheet on how to use the heating etc. As a tourist we had no idea how to use a boiler.

great location close to high street, Local Weatherspoons always convenient

bedside cabinets a must and bedroom tv would be useful, we were 2 work friends staying separately .