Penthouse Style Luxury 2 Bedroom House has Hot-Tub, extra fees apply

Has potential but sadly not up to scratch for a ‘luxury penthouse’

We booked this property for a friend’s birthday because it was advertised as a “luxury penthouse,” but it was neither luxurious nor a penthouse in any sense. On arrival we genuinely thought we were at the wrong place based on the exterior alone. The entry code didn’t work, and we had to call the host for a new one just to get inside. As soon as we opened the door we were hit with a strong smell of cigarette smoke. The cleanliness was shocking — there was dirty washing left in the machine and an overflowing basket, broken glass on the floor, chipped tiles throughout, dirty rags on the sink, and even a toenail on the floor. Only two beds were made up despite five guests booked, and the spare linen in the wardrobe was stained. There were also only two mugs provided for five people. The TV couldn’t be used because there was no remote and no way to turn it on manually. We paid an extra £100 for the hot tub, which never heated up and was unusable the entire stay. We did contact the host, who was polite and offered a partial refund, but it wasn’t sufficient and none of the issues were resolved during our stay. Overall, this property was completely misrepresented, unhygienic, and very disappointing — especially as it was meant to be for a special celebration. We would not stay here again and would not recommend it to anyone.

Everything was grate , I’ll definitely go back

The location was good as it wasnt far from the centre

the property was absolutely disgusting, we took food to cook there but didnt use any of the kitchen facilities, instead we ordered food and ate from the containers. the hot tub had scum in the water so the cleaner had to come back out to sort this, the towels were left in the dryer and were damp when we arrived. we also spotted silver fish on the floor, the shower door fell when my daughter went to have a shower. The electrics in the lounge are dangerous and the socket was hanging from the wall, the heating didnt work in the lounge so we had to use a small heater which didnt do a lot heating the room up. we text the owner regarding our issues but were ignored. We chose to stay here from the previous reviews but our stay was far from what was promised, would never return

Absolutely wonderful place! We and my partner came for the time and honestly I was amazed, this property is super clean ! TVs can you Netflix , YouTube etc . There’s WiFi , this is very very spacious absolute massive bath 😍 as soon I came I fell in love we will definitely be returning , I can’t stress enough is was magical! Very easy getting in contact with host !! We loved it