small STUDIO center 1

Good

Nothing I am very disappointed in booking for not fact checking this. Managers did not speak English. The entire Place reeked of cigarette smoke and got worse when I turned on the heater. The toilet seat was being held on by zip ties. The first four and a half meters into the building were completely dark and you had to climb stairs before a light finally turned on. After attempting to cancel this I was still charged the full fee even though the room was misrepresented grossly. I'm even more disappointed in booking.com for not having a number that actually works to contact for customer service. I am out of my country trying to find some place to stay and being let down by the service I've come to rely on. After sending multiple emails I have yet to receive a response and again I was charged fully for a room that was grossly misrepresented. I did not stay one night and I am still waiting for a response. Although the owner was pleasant it was impossible to communicate with him. He offered me his second room which again smelled like cigarette smoke and I was unable to stay there either forcing me to find alternate lodging at the last minute after arriving in the city for the first time.

I didn't like how booking.com handled this. I attempted to call both of the numbers that said they were for English to be spoken to only in Greek and being given a long distance number I could not call. After sending an email attempting to rectify this I was told I was going to be charged the full amount anyways and again I have not heard back from booking.com yet. The owner said he would not be charging me and he felt bad for the scenario as far as I could tell. As I had to use a translator from my phone to communicate. Very very disappointed and nearly ruined my trip. I am still waiting for a response now four and a half 5 days later.

If you want to sleep on the street at night and have a huge stress, despite of your booking, than book this apartment

Phone number provided via booking confirmation for contacting Not Exist, for my 4 email with request to provide code for locker, for to can take a key to this booked appartnent, I Not have Answer till now ( even after 5 days), and also didn't have call back from customer support. Only received email, that I have to book another apartment and pay for one more booking, despite of this one.

Only location

Hygiene and non professional staff