Taj The Trees, Mumbai

Hospitality and customer service

Nothing really

Great stay! I loved the location, the staff were very kind, and the rooms were clean and comfortable.

Overall, the spa experience was not quite up to expectations. We arrived hoping to enjoy some time in the spa before our massage, which had been booked a few days in advance. However, the spa facilities were not ready, and the sauna and steam room were only turned on shortly before we entered—and only after we requested it. This was surprising given the hotel’s level of luxury, especially considering we had just 30 minutes before our 3:00 pm massage. That said, the massage itself was incredible and truly enjoyable. Unfortunately, the time management and preparation beforehand were not at the same level.

J'ai regretté de ne pouvoir profiter plus du confort de cet hôtel car j'ai dû partir à 4h du matin, mon vol étant très tôt...je retiens l'adresse tant pour l'accueil et toutes les commodités sur place sans oublier la proximité de l'aéroport !!!

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The staff bent over backwards to help. The room especially bed and bathroom were perfect. Very nice infinity pool. Good food in restaurant.

The pool area could be better, although food and drinks good, and pool itself. It would benefit from cushions, bathrobes, and more lockers.

Stylish hotel with excellent staff especially attentive at breakfast .

The buffet dinner was quite noisy and crowded so we didn’t use it .