GuestReady - Cozy studio in Madrid's Heart

it was clean and tidy

the location at night feels unsafe

The place is well located and when we managed to enter, it was fresh and clean, they are also flexible offering digital entrance but also keys. There were new supplies of toiletries and dish washing utensils in case we wanted to use the kitchen. Even though the place is small, they have designed it to make the best of it, it also has a smart tv with many options to stream already paid out, and a good air conditioner for the warm days.

What surprised us was the fact that we didn't get any information on how the check in would happen, and when it came to that, there was no one, after calling them they told us they didn't know there was a reservation, even though we did it like a month in advance. And after making us wait on the phone for an hour In the street, they texted the code to enter, apologizing. The other weird thing was that on the first day we did some groceries and went out, and the next day when we were going to have breakfast we found out some of the food items were gone. So we immediately checked if there were more valuable things missing and they were not, very strange behaviour. There was also a cleaning lady that showed up the second day who didn't know we were staying for 6 nights. When I texted them about those occurrences, I didn't get an answer, just an auto-reply from a bot. So we spent the rest of the holidays concerned about someone maybe entering the rental while we were outside.

The position