Knightsridge House

We had everything what we needed.Great place. Well recomended.

The property was super clean, great calm location, with really nice furniture and spacious rooms. The property itself was so nice.

The only problems we had was the very last minute communication from sending the payment link when we were on the way, and to do the payment I needed to stop the car. Then to receive the digital keys I needed to find a service, stop the car, and send a message. Then, when I was back on the motorway I received another message that required me to do something. So, needed to stop at another service and so on and so forth. For the check-out, we received the checklist when we had already left the place so we needed to drive back to the apartment to get everything checked based on the checklist.

Property point of contact was patient and somewhat responsive. The multiple layers of apps and contact mechanisms made her job as difficult as mine. Apartment was spotlessly clean.

Making contact and getting in was complicated; requires downloading multiple apps and opening accounts/passwords within each to get in and access amenities. Property is difficult to find - the facility is NOT located at the address given by rental car GPS or phone. All told, it took 5 hours to figure out how to get in. If you're not tech savvy, don't want to open an on-line account to work the heating, or don't live via your phone, this place isn't for you. No hardcopy info on how to operate heat, appliances, locks, etc. Gave up trying to use the washer/dryer. There are a few "Dymo" labels on selected appliances but instructions are not sufficient. Largest complaint is lack of hot water - heater only works from 07:00 to 08:00 - button on wall turns the cold water lukewarm after a 15-min cycle - repeated pushes make the water warm at best (so, 30-45 mins to get hot water after 08:00) - water never hot enough to remove butter from a knife, even with soap. No way to turn heating on or off. Two pieces of loose veneer on kitchen floor. Toilet seat and commode are loose and wobble or slide around. Limited horizontal space in bathroom - toiletries, toothbrush, etc. need to perch on windowsills, edge of bath, etc. Batteries in the TV remote were flat. Bulb in bedside lamp broken. Pillowcase in main bedroom stained. No access to live local broadcast TV for weather, news, etc. (Fire TV only). Shower geyser flow is low and temperature control finicky - never had a shower at a comfortable temperature. All but two interior doors need wedges to keep them open and walking through them makes the wedges come loose (wedges are too small and floors flex). I've stayed in other apartments in this property that were better.

The absolute quiet

Can't think of anything

Appartement confortable , très bien pour 4. Il est situé à côté du golf dans lequel on peut se promener. Le quartier est très joli. Il y a un bowling juste à côté ! Pouvoir se garer facilement est aussi très appréciable.

La casa estaba realmente bien. Grande, cómoda, bonita y muy bien equipada. La ubicación es buena si tienes coche. Está en un campo de golf precioso, entorno idílico.

Deberían mejorar el sistema de gestión con los huéspedes y el sistema de pago. Dos días antes me mandaron un link para realizar el pago. Además de parecerme raro (los alojamientos que reservo con Booking me cobran siempre de la tarjeta) el link no funcionaba. Estuve dos días comunicándome con la propiedad únicamente a través del chat de Booking, que es realmente incómodo. El mismo día que entrábamos me dijeron que no me daban las instrucciones de entrada hasta que no pagara, y que hiciera una transferencia, cosa que me parecía muy poco confiable. Finalmente hice la transferencia y seguían sin darme las instrucciones de acceso. Tuve que llamar a Booking para que me ayudaran y al final se solucionó, pero eran ya las 18:00 de mi día de entrada. La ubicación del alojamiento es difícil de encontrar, nadie te atiende y no tienes un teléfono directo para solucionar nada. Se puede complicar mucho. Yo lo pasé bastante mal, pensando que me habían timado, y que no tenía donde dormir con dos niños.

Great location, comfortable beds, good parking

We had trouble getting into the property but the lady was easy to get hold of to be-able to gain access to property. Apparently the battery was replaced a few weeks ago but didn’t solve the problem. The toilet seat was very loose and I see the in previous review that someone complained so was going to get looked at, this wasn’t solved for our stay. I had submitted a form via the app for a window to be looked at because we couldn’t work out how to close it. This wasn’t followed up but luckily I worked out how to close it a couple days later. The floor was very sticky in the kitchen, it was almost like it hadn’t been cleaned for months. My Mum cleaned it because we were sick of it. Have attached the photo of the dirty water after cleaning half the kitchen floor. We had found some plates that weren’t cleaned properly in the cupboard. The hot water was non existent. Especially after pressing boost twice so we had to boil the water. It says that it is recommended to use the dishwater but there were no dishwashing tablets available. Very little detergent available so we had to buy our own. I had some some money taken out by 1st stay (company dealing with this apartment) but I had no idea because I had no email informing that money was going to be taken out so i claimed it as fraud and there was a battle to get it sorted. Didn’t find out til the day we were arriving to the apartment. The blind in the kitchen needs attention. It’s all bent from people not opening the blind properly to open the window. The chairs in the kitchen need attention too because there’s screws missing and very wobbly.