Beautiful Apartment Near LHR with Free Parking

It was on the ground floor, which I need as I’m disabled and find stairs difficult. Also a walk in shower, again as I’m disabled I can’t use a bath. Very good bus service to Heathrow, Hounslow, Slough, Windsor and from that onto train and underground into central London.

On paper this ticket our boxes, but when we got there it was quite different. We followed instructions and there were no keys in either key safe for annex one or two. The keys were for the main door to the annex’s, to enter your room in the annex it’s a pin pad. We managed to get into our room but the main door was left open the whole time during our stay, as it couldn’t be locked/unlocked. I contacted the hosts as soon as I got there to advise them of the issue, I was told to just leave the main door as it stays open even though each room in the annex is meant to have a key to be able to lock/unlock the main door. I received a WhatsApp message from someone saying that they were my host, I explained the issue to them and I was advised that they would ask about the keys and get back to me the next day, they never did! The place wasn’t very clean, dirty floors, grease on the kitchen work tops, very little cutlery and that was dirty. No tea spoons, no tea towel only kitchen roll, no washing up liquid, every time I went to use something I had to wash it first as everything was dirty! The kettle switch had been broken off which made it hard to turn on/off. Bedside lamps didn’t work as they work via USB charger and we didn’t have the correct cable to charge them, spot lights in the ceiling three bulbs were gone and some were flashing the hole time which we had to be carful what lights we put on. After we had left in a hurry due to my boyfriends flight time changing, I had to contact the property regarding some items that had been left by my boyfriend, days went passed and no response. I messaged again I was told they would ask the cleaners, days went past again, I messaged a third time to get an answer that nothing was found even through both my boyfriend and I were 95% sure the items had been left there.

Ok

Ok

Wszystko

Nic

Wszystko

Nic

It's close to the bus stop and to the small store where you get foods etc.

The neighbour was horrible.... making noises middle of the night, turning the TV volume up a lot, banging the front door.

There was everything i needed

Terrible Host communication. They reply after 3 days when your question is no more relevant

We liked the fact that it is newly refurbished and has all the necessary amenities for a short stay. It was warm and cozy all along.

Cleanliness wasn't great, as pillows were full of hair, and the bed was full of hair. Long, short all types of hair but it was late and we were tired so we decided to overlook it... On the last day we unfortunately found 3 blood stains at the bottom of the duvet cover. After finding the stains we can't stop thinking that maybe bedsheets were not changed from the previous stay... The quality of the linen is quite poor and both linen and pillows have lint in it. They have a very cheap feel. Which is quite unfortunate because the accommodation has potential .. Location & host customer service: the accommodation is located behind someone else's house and the address is hard to find when ordering food or even receiving parcels. I had a parcel coming and realized how hard it was for couriers to find the address. I decided to call the host and was told that he is not sure how it works with the parcels being delivered (mind you before arrival we asked about the full address and if it was okay to get parcels sent to this accommodation) he said he would ask the landlord and call me back... I never got a call back and my parcel was delivered somewhere else. Luckily the courier left a photo on delivery and I had to go around different properties to find the parcel. Luckily I found it. But no contact from whomever I spoke with. Very disappointing as this was a very important delivery.