Premier Suite- Bedford city centre with free gym & parking

Very difficult to locate key box in the dark, only found with help from a resident. Did not have pin code sent, Tried to ring Host , no reply, sent numerous voice mails and texts, over the course of 1 hour, very stressful roaming around in the dark not knowing if we were at correct building, looking for "Premier Suites" when in fact the building was called "Platform", very misleading! 2nd contact eventually rang us and gave us the key code, no e.mail had been sent. Very stressful having an 18month old tired baby with us.

The service was exceptional. Emily was great at making an effort to check in on me and my family, during the say and even after. I asked Emily questions about further bookings and she's been wonderful with the way she dealt with it all.

Nothing

Localization is perfect. The staff is very helpful and kind.

Well appointed. Relatively quiet when the windows are shut. Some noise from weekend revelers in the early morning but not much. Nice apartment and clean

Beds could do with a mattress topper. The buttons on the mattress are uncomfortable. Kitchen needs more utensils (bottle opener, bread knife, scissors) mixing bowls, and serving dishes. The sofa in the apartment looks great but is very uncomfortable. An instruction book in the apartment would be useful setting out How to use the TV Where are the outdoor rubbish bin