Villa El Ensueño by La Casa Que Canta

Upon arrival the staff greeted us with a delicious fresh local juice. The checkin was very smooth and the setting was comfortable. The Reception staff Theresa and Same were very attentive to our needs. We were always greeted by name. Our room was so lovely. Everyday we came back for a surprise turndown of local artistry. Everything was so clean and refreshing. The toiletries were local handmade soaps and luxurious shampoo and bodywash. We were blown away with the amazing Ocean views. Our balcony at Room 3 Fario was a wonderful view of the pool and Sea. The wait staff was super kind and attentive. The food and wine were quite satisfying. All in all our stay was very memorable. I was always be grateful for my experience at this amazing villa for my 60th Birthday Celebration.

Everything was perfect. Leaving was the hardest part.

The staff is wonderful. The resort is beautiful. Our favorite place to relax was at the saltwater pool. The food in the restaurant was excellent - they received a James Beard award in 2024z. The rooms are spacious, clean, and very comfortable. The resort is quiet, very quiet. Walk to the beach, walk to downtown shops and restaurant. Or, you can do what we did - mostly we soaked up the unbelievable ocean views visible throughout the resort, and lounged. We spent a lot of time sunning and relaxing. Can hardly wait until our next visit!

Th staff is the most amazing especially Venus in the restaurant !! The views are beyond compare !! The rooms and are spacious and gorgeous. We absolutely loved everything !! The town of Zihuatenejo is lovely and clean and I felt totally safe !!

Nothing

I didn’t like that, the front desk lady asking for tip frecuently 10% of the stay at room hotel like 40 usd for 1 night thank you

the views from La Casa Que Canta were breathtaking and most of the staff were very friendly

• Unlike most luxury hotels, the property was not flexible or accommodating. They declined my request to change dates and told me to “refer back to the booking site.” • Adding one extra guest was quoted at $130 per night, despite this not being an all-inclusive hotel. • The property manager was unwelcoming, setting a poor tone from the start. • Food at the on-site restaurant was overpriced and, worse, it made us sick. • The hotel charges $65 for a taxi to the airport, which is not even a private car but a regular city taxi — a 160% markup compared to booking directly. • The massage therapist was unavailable during our stay, which was disappointing given the level of service this hotel claims to offer.

This is the most beautiful hotel. I loved everything about it! It was like being on honeymoon again. We had the whole place to ourselves. One night is not enough. Luckily we live down here so we can return!

Clarins feels like a very retro spa choice!

Safe, clean, peaceful, best staff, beautiful views!

I love the architecture of this property and the fact that it’s only a few rooms makes it more intimate. The staff is what truly sells this hotel. They are 100/10. So kind, attentive, and very good at their jobs. They go the extra mile explaining things & making sure you are comfortable. Once we went into the pool, two minutes later they came with iced water to help us cool down & hydrate. They replace towels outside the pool area as soon as we take one. The amenities are gorgeous and everything stays spotless. Not once did I see anything unkept. There is a private pathway to the beach which makes it convenient to go out and enjoy the waves.

I have no complaints. It’s great! I would have loved to tip the staff in cash but they only accept tips via card and it’s charged by the hotel at the end of your stay (10%). Wasn’t a big deal but I personally like knowing that they received their money in cash but it makes sense for the crew in the back that we may not always see doing the work.

The Location. Spectacular! Romantic !

No turndown service in evening

Beautiful place and great service