Heritage House 16Pax RiverView 3 Mins WalkJonker

Due to the unacceptable cleanliness and health concerns, we believe a partial/full refund should be considered. Not worth paying Singapore dollar prices for this kind of homestay. This stay was not only disappointing but also had a serious impact on our family's health. The entire unit was extremely dusty, with wall materials and debris continuously falling off. No matter how much cleaning we did ourselves, dust would quickly return. During our stay, several family members developed coughing, runny noses, itchy throats, and skin irritation. After returning to Singapore, our baby developed a high fever and persistent cough that lasted for more than three days and required medical attention. The baby's appetite was also significantly reduced. In fact, almost everyone who stayed in the property became unwell and experienced respiratory symptoms to varying degrees. We believe the cleanliness and maintenance standards of this property were far below reasonable expectations and did not match the photos or descriptions provided in the listing. This experience resulted in additional medical expenses, inconvenience, and considerable stress for our family. We respectfully request that the platform investigate this matter and consider appropriate compensation or a refund.

Nearby Jonker

Never inform us the waterfront under construction, another is very dusty.

The location was good, relatively near Jonker area. And it was nice having the river view.

It was dirty, had debris falling all over the place, onto the kitchen top, tv consoles, even bed sheets. Very run down and superbly poor maintained place. One of the L3 bathroom sink was leaking so badly that it couldn’t be used. We reported the leak at the L3 bathroom but it was ignored - nothing done. The whole place looks cluttered with old doors, wooden planks and other items left at the corners of Level 1, which made it looked like the place was still under going renovation. Nicely decorated with nice furniture but it’s not comfortable to live in. Mattresses were hard and uncomfortable. Futon beds are not exactly futon but just thin mattresses and no bedsheets were provided for these very thin mattresses. Even towels were not enough. Very basic amenities given. Not even coffee or tea is provided at the pantry. Stair case railings and floor were so dirty that you cannot be bare foot at all in the house. We asked if we could check in earlier, the host informed that we could only check in earliest at 3.00pm. If any earlier a fee of RM100 per hour will be imposed. One host even informed that the place was cleaned the day before our check in, meaning the place was unoccupied on the day we checked in. Even hotels would allow early check in if they had available rooms but this place despite having the place empty for one whole day, didn’t oblige us to have an earlier check in. I wouldn’t never want to return to stay here. Few of us actually went back to Melaka two weeks later but chose to stay at Baba House. 10 times better!!!

沒有停車位，2房冷氣完全不冷,沒有風扇,熱水器又不熱 ，房價與服務不對比

冷气够冷，风景，地方方便，

灯不够亮，干净还好，有蚊子，厕所有点危险外面看得到里面，

屋子打扫不彻底，很多地方也一直掉灰下来

Check in的时间要到4pm ，Check out的时间11am，给你住宿时间很短，觉得不够

This Airbnb is perfect for anyone looking to explore the heart of Melaka. The location is unbeatable, with Christ church and Jonker Street just a short stroll away. You'll be surrounded by many eateries offering a delightful range of local and international cuisine. Whether you're here for the history, the shopping, or the food, this spot puts you right in the center of it all. Highly recommended for convenience and accessibility!

While some parts of the Airbnb would need fixing, the overall experience was still very positive. The host was incredibly accommodating and receptive to feedback, ensuring any concerns were promptly addressed.