Cozy Cityscape Suites - near Coresi Mall #Brasov

We made a reservation for one night (Saturday to Sunday) around 19:00 on Saturday evening and discovered around 21:00 that the host had sent us a message saying they could not reach us by phone and asking us to call them. As soon as we saw the message on the Booking app, we called them and were informed that the reservation had already been cancelled and that the apartment had been occupied in the meantime. However, on the Booking platform the reservation still appeared active at that moment. The cancellation therefore seems to have been made about one to one and a half hours after the booking, even though the stay was supposed to begin that same evening. We were not given a reasonable chance to respond to their message on the app, and no alternative solution was offered. In many years of using Booking, I have never experienced a reservation being cancelled so quickly without giving the guest a reasonable opportunity to respond.

Locatie foarte buna

Poziționarea, locul de parcare, două balcoane, spațios , curat, spațios

Totul

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Locația perfectă